Joura Zaroukian
Diamond Springs,CA
Summary
Proven Dispatcher Coordinator with a track record of enhancing customer satisfaction and dispatch efficiency at Caspian Sea Resort. Expert in route planning and logistics management, I excel in high-stress situations, ensuring seamless operations. My leadership significantly improved team productivity and collaboration, contributing to a noticeable increase in operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Dispatcher Coordinator
Caspian Sea Resort
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Championed process improvement initiatives within the department that led to measurable increases in efficiency, productivity, and customer satisfaction.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Motivated workers to exceptional performance through implementation of new strategies.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Transportation Driver
EDCOE
Placerville, CA
04.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
Administrative Assistant
IRC
Los Angeles, CA
12.2007 - 04.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
Dispatcher
White Truck Moving Company
Los Angeles, CA
10.2004 - 05.2007
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
Education
38 Units - General Studies
Azisa Pacific University
Azusa, CA6 Units - Administation & Justice
Glendale Community College
Glendale, CASkills
- Dispatch Software Familiarity
- Route Planning
- Incident Reporting
- Logistics Management
- Geographical knowledge
- Prioritizing calls
- Customer Relations
- Data Entry
- Stress Tolerance
- Route Navigation
- Service planning
- Closing tickets
- Navigation support
- Delivery support
- Training new hires
- Adjusting routes
- Teamwork and Collaboration
Languages
English
Full Professional
Armenian
Native or Bilingual
Persian
Native or Bilingual
Urdu
Limited Working
Timeline
Transportation Driver
EDCOE
04.2020 - Current
Administrative Assistant
IRC
12.2007 - 04.2014
Dispatcher
White Truck Moving Company
10.2004 - 05.2007
Dispatcher Coordinator
Caspian Sea Resort
38 Units - General Studies
Azisa Pacific University
6 Units - Administation & Justice
Glendale Community College