Jourdan Bengtson
Phoenix,Arizona
Summary
Highly motivated and Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Well versed in organizing charts, direct patient care, assisting medical doctors in procedures, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication and customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Center for Aesthetics and Laser Medicine
01.2023 - 02.2024
- Prepare exam rooms with provider needs
- Assisted in evaluating and documenting patient skin conditions, resulting in a 25% increase in accurate diagnoses
- Educated patients on proper skin care, leading to a 15% reduction in patient dermatological symptoms
- Recommend and upsell appropriate and beneficial skincare topical solutions to clients
- Exceeded sales performance targets by 7% by quickly building rapport with customers and proactively providing clinical skincare solution recommendations based on customer needs
- Documented medical histories and updated patient records, ensuring accuracy and completeness
- Run schedules for the dermatology providers for the next day, review planned procedures, print patient insurance information, prep pathology slips, bottles and procedure trays accordingly.
Hair Stylist
Edge Salon
03.2020 - 01.2023
- Recorded notes for future reference, including customer preference and services delivered
- Prospecting by networking and marketing to build clientele for my own book of business
- Sourced vendors for special project needs and negotiated education workshops
- Upsold and promoted products and services
- Throughly consulted clients to meet their hair needs
- Followed sanitation and state board regulations to maintain a clean and ethical salon environment.
Laboratory Assistant
Quest Diagnostics
01.2022 - 08.2022
- Maintained compliance with all safety regulations in labeling and storing specimens, resulting in a 30% reduction in unusable site samples
- Improved patient experience by explaining collection processes while demonstrating genuine care
- Awarded Phlebotomy Today - Phlebotomist of The Year award for fostering a collaborative work environment
- Performed all necessary handling and centrifugation of samples with less than 1% of samples lost to human error
- Communicated with all technicians and insurance providers to provide a seamless experience for patients, leading to a 10% reduction in wait time.
RCI Account Manager
International Cruises & Excursions, Inc.
01.2014 - 11.2018
- Consultative outbound sales
- Custom tailor sale packages and memberships based on needs analysis
- Exceed and maintain sale and efficiency quotas
- Maximize clientele on a dialer system; referral network
- Adapt and navigate through complex business issues in a fast paced, constantly changing environment
- Effectively handle account escalations, troubleshoot problems and assist members with web-site navigation
- Maintain a high level of Customer Experience Management surveys
- 10-50 conversations per day with continuous relationships, up to 300 dials per day
- Customer retention and support.
Education
CPT-1 - Phlebotomy
CALREGIONAL HARPERRAND
Roseville, CA12.2021
CCMA - Medical Assistant
CALREGIONAL HARPERRAND
Roseville, CA08.2022
High School Diploma - General
Liberty High School
Peoria, AZ05.2010
Skills
- Laboratory experience
- Communication skills
- Customer service
- BLS certified
- Venipuncture
- Injections
- HIPAA rules and regulations
- Medical Law & Ethics
- Quanum & Word Software
- Vital Signs
- Patient Care
- Phlebotomy
- Multiple years Medical Office Experience
- Organizational skills
- Medical terminology
- Sanitation
- Customer relationship management
- Sales Experience
- Networking
- Retention
- Osha
- Active listening
- Strategy Development
- Solution selling
Certification
- CPT-1
- CCMA
- BLS Certification
Timeline
Medical Assistant
Center for Aesthetics and Laser Medicine
01.2023 - 02.2024
Laboratory Assistant
Quest Diagnostics
01.2022 - 08.2022
Hair Stylist
Edge Salon
03.2020 - 01.2023
RCI Account Manager
International Cruises & Excursions, Inc.
01.2014 - 11.2018
CPT-1 - Phlebotomy
CALREGIONAL HARPERRAND
CCMA - Medical Assistant
CALREGIONAL HARPERRAND
High School Diploma - General
Liberty High School
- CPT-1
- CCMA
- BLS Certification
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