Jourdan Dorn
New York,United States
Summary
Multilingual in English, French, Italian, and comfortable with Spanish and Portuguese; understand German. Seeking a role in restaurant or retail service to utilize organizational and language skills. Hardworking, enjoys interacting with diverse people, and excels in optimizing customer satisfaction through friendly service and attention to detail. Team player; creates a positive work environment. Experienced server and hostess, skilled in ensuring great customer experiences. Organized successful commercial events. Quick learner, receptive to feedback, and performs well under pressure.
Overview
10
10
years of professional experience
Work History
Guest Manager
Berlin Fashion Week Guest Management
Berlin, Germany
05.2024 - 07.2024
- I helped organize a Berlin Fashion Week runway show for Chany Maria over a month and a half
- As Guest Manager, I handled the guestlist, seating arrangements, staff selection, model casting, and reservation links
- This role taught me about event planning and ensuring smooth operations
Server
Mana
Berlin, Germany
01.2023 - 07.2024
- Served brunch at a cafe, where I learned to make coffees and cocktails
- I also took this opportunity to practice German with customers
- Ensured excellent service and kept the cafe tidy during and after shifts
Teaching Assistant
ICS (International Community School)
Milan, Italy
09.2019 - 06.2022
- Was the Assistant Teacher at an Italian/English international school
- Helped children with reading, math, and English
- Supervised classes when the main teacher was absent and worked with various age groups across different sites
Au pair
Milan, Italy
05.2018 - 09.2019
- Worked as an au pair for twin6-year-old boys
- Prepared them for school, took them to activities, and tutored them in English
- Enhanced their speaking and writing skills
- Remained flexible for emergencies or schedule changes
Cocktail waitress
Open Door
Athens, Tennessee, United States
12.2017 - 04.2018
- Worked as a lunch server and cocktail waitress at night
- Greeted customers with a smile and provided top-notch service
- Attentively listened to requests and took initiative to meet needs
- Ensured the restaurant was clean and organized each shift
Hostess
PF Chang’s Restaurant
Saint Louis, Missouri, United States
09.2017 - 12.2017
- Worked as a hostess at PF Chang’s in Saint Louis, organizing tables and reservations
- Handled customer service calls for complaints and assistance
- Warmly greeted each guest with a friendly smile and a positive attitude
Language Assistant
Speak14
Evrecy, Basse-Normandie, France
12.2014 - 03.2015
- Taught English to middle school students at Paul Verlaine Collège in Evrecy, France
- Collaborated with teachers on lessons, events, and cultural projects
- Used patience and creative explanations to help students understand without direct translations
- Developed engaging activities to make learning enjoyable
Education
International Photography School of Berlin
07.2023
Bachelor of Arts - French
Middle Tennessee State University
01.2017
Université De Caen Basse Normandie
05.2015
Skills
- Proficient in Adobe Photoshop, Microsoft Word, Excel, and PowerPoint
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Strong work ethic
- Guest engagement
Languages
French
Native or Bilingual
Italian
Native or Bilingual
German
Limited Working
Portuguese
Limited Working
Spanish
Professional Working
Timeline
Guest Manager
Berlin Fashion Week Guest Management
05.2024 - 07.2024
Server
Mana
01.2023 - 07.2024
Teaching Assistant
ICS (International Community School)
09.2019 - 06.2022
Au pair
05.2018 - 09.2019
Cocktail waitress
Open Door
12.2017 - 04.2018
Hostess
PF Chang’s Restaurant
09.2017 - 12.2017
Language Assistant
Speak14
12.2014 - 03.2015
Bachelor of Arts - French
Middle Tennessee State University
International Photography School of Berlin
Université De Caen Basse Normandie