Lillian Spencer
Cincinnati
Summary
Experienced with administrative support and customer service tasks. Utilizes effective communication and organizational abilities to streamline operations and assist team members. Knowledge of problem-solving techniques and adaptability to meet various needs effectively.
Overview
8
8
years of professional experience
Work History
Hostess / Guest Server Manager / Server
Roosters Wings
Circleville, OH
08.2021 - Current
- Managed floor operations, table turnover, and scheduling during high-volume peak business hours to enhance guest experience and service delivery.
- Mediated and resolved customer disputes, utilizing active listening and conflict-resolution strategies to maintain high client satisfaction levels.
- Communicated across cross-functional teams (kitchen, floor, and management) to facilitate seamless workflow and uphold quality standards.
Graduate Programs Support Assistant
CECH Recruitment Office, University of Cincinnati
Cincinnati, OH
08.2023 - 12.2024
- Conducted outreach and academic advising for over 500 prospective domestic and international graduate students daily, facilitating informed decision-making regarding graduate programs.
- Manage enrollment verification processes and tracking systems for incoming cohorts comprising over 500 undergraduate and 100 graduate students across four colleges.
- Coordinated recognition events for over 500 program candidates through structured cross-departmental communication and logistical planning.
- Maintain strict confidentiality and precision when auditing, authorizing, and documenting official applicant correspondence and student records in Slate.
- Coordinated recognition events for over 500 program candidates, enhancing engagement through effective cross-departmental communication and logistical planning.
Childcare Specialist & Family Assistant
Private Family Engagement
Circleville, OH
05.2018 - 04.2022
- Directed daily schedules and educational routines while implementing safety protocols to align with parental guidelines and emergency procedures.
- Communicated daily with parents about child development milestones and behavioral plans to foster collaborative support.
- Developed individualized care plans to meet children's developmental needs and promote positive growth.
- Implemented structured activities that fostered social skills and creativity among children.
- Established trusting relationships with families to enhance communication and support child well-being.
Education
Bachelor of Science - Criminal Justice (Pre-Law Track), Minor in Psychology
University of Cincinnati
Cincinnati, OH05-2027
Skills
- Software & Platforms: Slate, Airtable, Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, Adobe Acrobat, Adobe Photoshop
- Strong organization
- Professionalism and etiquette
- Resourcefulness and initiative
- Data management
- Core Competencies: Legal Research Preparedness, Case File Documentation, Data Analysis & Reporting, Cross-Cultural Communication, Conflict Resolution
LEADERSHIP & COMMUNITY ENGAGEMENT
Pickaway WORKS, Student Ambassador, Circleville, OH, 2022-08, 2023-05, Analyzed regional workforce trends and student participation data to assist school leadership in identifying key areas for program growth., Developed and presented strategic recommendations to community stakeholders and school administrators to enhance local workforce readiness initiatives., Collaborated with community partners to execute outreach strategies that increased youth involvement in career development programs.
Timeline
Graduate Programs Support Assistant
CECH Recruitment Office, University of Cincinnati
08.2023 - 12.2024
Hostess / Guest Server Manager / Server
Roosters Wings
08.2021 - Current
Childcare Specialist & Family Assistant
Private Family Engagement
05.2018 - 04.2022
Bachelor of Science - Criminal Justice (Pre-Law Track), Minor in Psychology
University of Cincinnati