Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
BusinessAnalyst

Jourdan Johnson

Richmond,VA

Summary

Compassionate and dependable professional with diverse experience in healthcare support, customer service, and childcare. Proven ability to provide attentive, personalized care as a Patient Care Aide and Transporter, while also excelling in front-desk roles like Spa Receptionist with strong communication and organizational skills. Brings a warm, engaging presence from roles as an Activities Assistant in a nursing home and , consistently fostering safe and supportive environments. Passionate about helping others and skilled at multitasking, problem-solving, and maintaining a calm demeanor under pressure.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist

Massage Luxe Spa
03.2024 - Current
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Patient Care Aide

Commonwise
10.2023 - 03.2024
  • Provided direct patient care, such as helping with bathing, dressing, grooming and toileting.
  • Assisted patients with mobility issues to move from bed to wheelchair or chair and back again.
  • Administered medication in accordance with healthcare provider instructions.
  • Monitored vital signs of patients, including temperature, pulse rate, respiration rate and blood pressure.
  • Recorded patient information accurately in electronic health records system.
  • Assisted nursing staff with activities of daily living for patients requiring assistance.
  • Encouraged patient participation in physical activity programs under the supervision of a registered nurse or therapist.

Assistant Childcare Provider

Personal Employer
06.2022 - 12.2022
  • Provided close supervision and monitored daily activities of children in facility.
  • Maintained organized and clean classroom and play areas.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.

Paitent Transporter

INOVA
06.2021 - 10.2021
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.

Activities Assistant

Regent Care Nursing Home
09.2020 - 03.2021
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Used one-on-one meetings and small groups to engage residents in facility life.
  • Upheld positive quality of life standards for residents of all ability levels.
  • Kept activities spaces organized, clean and tidy.
  • Helped residents participate in activities with basic and advanced mobility support.

Child Development Assistant

Personal Employer
03.2020 - 07.2020
  • Visually supervised activities throughout day to make sure each child was safe.
  • Encouraged children by using positive reinforcement to improve self-esteem and communication skills.
  • Encouraged children to share details about favorite foods and celebrated holidays to promote culture diversity within classroom.

Education

High School Diploma -

South County Highschool
06.2020

Virginia Commonwealth University
Richmond, VA
05.2024

Skills

  • Behavior Management Techniques
  • Care Documentation
  • Helping With Medication
  • Patient Relations
  • Calm and Level-Headed Under Duress
  • Medical Terminology Knowledge
  • Time management
  • Microsoft office experience

Education and Training

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Certification

  • First Aid/CPR Certified

Timeline

Receptionist

Massage Luxe Spa
03.2024 - Current

Patient Care Aide

Commonwise
10.2023 - 03.2024

Assistant Childcare Provider

Personal Employer
06.2022 - 12.2022

Paitent Transporter

INOVA
06.2021 - 10.2021

Activities Assistant

Regent Care Nursing Home
09.2020 - 03.2021

Child Development Assistant

Personal Employer
03.2020 - 07.2020

Virginia Commonwealth University

High School Diploma -

South County Highschool

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