JOURDAN-LEIGH PERREIRA
Kurtistown
Summary
Versatile individual and effective communicator who quickly overcomes new roles and technologies to achieve positive results. Team player who can communicate and work well with others, and strives to make an impact within the community.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Iris Kuwaye State Farm
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handling billing, payments, claims filing, and daily bank deposits.
- In office auditor ensuring guidelines are followed and addressing inconsistencies
Receptionist
Clinical Labs of Hawaii
11.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answering incoming phone calls from doctors and patients.
- Accurately processing requisitions for lab testing.
- Scheduling appointments for patients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Taking payments from patients.
- Managed multiple tasks and met time-sensitive deadlines.
Receiving/Order Puller
J Hara Store
05.2020 - 10.2020
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Includes pulling orders efficiently from both back stock and floor
- Includes invoicing orders
- Effectively multi tasked and prioritized projects according to need
- Functioned with flexibility and agility
- Being able to climb ladders to retrieve items
- Able to carry heavy boxes.
Cashier
J Hara Store
06.2019 - 10.2020
- Prepping the store before opening which includes sanitizing all registers, counter tops or high contact areas
- Working efficiently and effectively to give customers a fast but satisfactory experience
- Greeting and assisting customers with any questions needed to find what they are looking for
- Operated with a strong work ethic, professionalism, and the ability to work under pressure during busy times
- Trusted to ring up employees, returns, or exchanges
- Ability to efficiently train new employees for the cashier position.
Intern
Law Offices Of Stanton Oshiro
10.2017 - 06.2018
- Efficiently create spreadsheets and insert data.
- Create client appointments.
- File client folders in alphabetical order.
- Ability to assess photos
- Listen and create transcripts from voice recordings.
Education
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
05.2024
Philosophy
University of Hawaii at Manoa
05.2019
Diploma -
Waiakea High School
05.2018
Hawaii Community College
11.2017
Skills
- Effective Communication
- Computer Proficiency
- Ability to Learn Quickly
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Money handling abilities
- Data Entry
- Scheduling
- Prioritization
- Filing
Accomplishments
- UPLINK Honorable Mention 2012 - 2014
- Waiakea High School Cum Laude 2018
- Hawaii Community College Dean's list 2016 - 2018
- Honor Society 2018
- University of Hawai'i at Hilo Dean's list 2020
Hobbies and Interests
In my free time, I love to spend time with my family. I enjoy fishing, hunting, and a day at the beach or racetrack.
Volunteer Experience
- Native Plant Reforestation - Pu'uwa'awa'a
- Shelf Restock - Island Scrapbooking
- Athletic Trainer Assistant 2017
- Internship at Law Offices of Stanton Oshiro 2017-2018
- Ka Papa Lo'i 'o Kānewai 2019
- Hawai'i Island Community Development 2023-2024
- Hawai'i County - Office of the Prosecuting Attorney December 2024-Present day
References
- Iris Kuwaye, (808)935-3375, Iris Kuwaye State Farm
- Celia Bardwell-Jones, (808)932-7216, University of Hawai'i at Hilo
Timeline
Customer Service Representative
Iris Kuwaye State Farm
11.2021 - Current
Receptionist
Clinical Labs of Hawaii
11.2020 - 11.2021
Receiving/Order Puller
J Hara Store
05.2020 - 10.2020
Cashier
J Hara Store
06.2019 - 10.2020
Intern
Law Offices Of Stanton Oshiro
10.2017 - 06.2018
Philosophy
University of Hawaii at Manoa
Hawaii Community College
Bachelor of Arts - Administration of Justice
University of Hawaii At Hilo
Diploma -
Waiakea High School
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