Jourdan McCue
Grass Lake ,MI
Summary
Experienced hospitality professional with a strong work ethic and expertise in food safety. Proven ability to enhance customer satisfaction through exceptional service, skilled in POS system operation, consistently contributing to increased sales and fostering loyal customer relationships.
Overview
10
10
years of professional experience
Work History
Wait Staff Member
Smokehouse 52 Bbq
Chelsea, MI
05.2025 - Current
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Efficiently trained on Aloha.
Bartender
Manchester Brewery
Manchester, MI
01.2025 - 05.2025
- Was hired to assist in the opening the brewery, creating standards and planning the grand opening event.
- Performed opening and closing duties such as printing sales reports, taking inventory, preparing cash drawers, managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently trained on Spot On.
Bartender
Jet’s Pizza
Chelsea, MI
11.2021 - 12.2024
- Crafted and served a diverse range of craft beers and cocktails to enhance customer experience.
- Trained new bartenders on beverage preparation techniques, garnishing, product promotion and sanitation protocol.
- Developed seasonal drink menus to attract new customers and increase sales.
- Built strong relationships with regular patrons, fostering loyalty and enhancing overall atmosphere of the restaurant.
- Served high customer volumes during special events such as wedding parties and during live music shows.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Wait Staff Member
Outback Steakhouse
Ann Arbor, MI
02.2017 - 10.2021
- Was hired as a wait staff member, quickly becoming a certified trainer, learning every front of house position along with being crossed trained in the back of house.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Built strong relationships with regular patrons, fostering loyalty and enhancing overall atmosphere.
- Trained and mentored new servers on restaurant policies, procedures, promoting teamwork and operational efficiency.
Wait Staff Member
Country Pride Restaurant
Dexter, MI
01.2016 - 02.2017
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Accurately managed cash transactions, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Education
Cosmetology
Huron Valley Beauty Academy
Ann Arbor, MI05.2016
High School Diploma -
Dexter High School
Dexter, MI05.2015
Skills
- Efficiency in multitasking
- Efficient organization
- POS system operation
- Food safety
Timeline
Wait Staff Member
Smokehouse 52 Bbq
05.2025 - Current
Bartender
Manchester Brewery
01.2025 - 05.2025
Bartender
Jet’s Pizza
11.2021 - 12.2024
Wait Staff Member
Outback Steakhouse
02.2017 - 10.2021
Wait Staff Member
Country Pride Restaurant
01.2016 - 02.2017
Cosmetology
Huron Valley Beauty Academy
High School Diploma -
Dexter High School