Jourdan Parker
Palmdale,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banquet/Restaurant Server
G&B Hotel Employee Leasing LLC
02.2024 - Current
- As a banquet server at the Hyatt Regency, responsible for greeting guests, helping them find their seats, and serving food and drinks throughout the event
- Also responsible for assisting with planning events, preparing and cleaning up the event, serving guests, and responding to questions, complaints, and special requests.
Shipt Shopper
Shipt
12.2022 - Current
- As a Shopper with Shipt, responsible for retrieving orders made by guests
- Job includes completing a shopping list provided by the customer in a timely and accurate fashion, following specific instructions, and delivering items to the provided address.
Server
Cracker Barrel
07.2016 - 02.2024
- Provide elite customer service by serving and preparing food and drinks for guests, assuring each dish is up to standard, refilling beverages, and making guests feel at home in the Cracker Barrel environment
- Job duties also include stocking inventory, managing HACCP regulations, cleaning and maintaining dining room and kitchen, rolling silverware, and wearing a smile.
Receptionist/Administrative Assistant
MARTIN INDUSTRIES
07.2012 - 12.2021
- Receiving visitors at the front desk, answering and forwarding phone calls, sorting mail, maintaining office security, ordering office supplies, updating calendars, scheduling meetings, arranging travel and accommodations, keeping records of office expenses, and performing other clerical receptionist duties.
Server/Cashier
P. F. Chang's
07.2018 - 10.2020
- Provide elite customer service by serving and preparing food and drinks for guests, assuring each dish is up to standard, refilling beverages, and making guests feel at home in the PF Chang's environment
- Job duties also include stocking inventory, managing HACCP regulations, cleaning and maintaining dining room and kitchen, rolling silverware, wearing a smile, and handling cash.
Call Center Agent
Hilton Grand Vacations
02.2016 - 08.2018
- Responsible for promoting discounted vacation packages to past Hilton stay guests and Hilton Honors members by phone.
Warehouse Worker
Sears
04.2014 - 08.2016
- Unloading vehicles, checking in stock, receiving and processing incoming orders, maintaining inventory, organizing warehouse space, sorting and placing materials on shelves, picking and filling orders, verifying and filling customer invoices, processing, packing, and shipping orders, inspecting products for defects and damages, and examining incoming and outgoing shipments.
Medical Assistant
Del Rey ENT
01.2015 - 01.2016
- Provided assistance to ENT Specialist by rooming patients, taking vitals, and showcasing basic clinical and clerical skills.
Lead Tech Associate
Mosiac Sales Solutions
03.2013 - 07.2015
- Delivered elite customer service while assisting guests to locate the device that fit their needs, educated guests about the products, performed basic troubleshooting, managed inventory, and performed basic daily operational duties.
HR Clerk
Six Flags, Inc.
05.2011 - 06.2013
- Tracked and managed Department of Labor hours, processed paperwork, performed audits, administered sexual harassment trainings, and managed attendance and disciplinary action.
Education
Diploma in Medical Assisting -
Everest College
Gardena, CA01.2015
High school diploma - undefined
Opportunities For Learning
Palmdale, CA05.2011
Skills
- HCPCS
- Customer Service
- CPT
- Server
- Sales
- Microsoft Office
- POS
- Food Service
- Food Safety
- Phone etiquette
- Data entry
- Computer skills
- Microsoft Excel
- Organizational skills
- Medical terminology
- Medical office experience
- Patient care
- Menu Memorization
- Daily specials memorization
- Dining area maintenance
- Wine Pairings
Certification
- Food Handler Certification
- CPR Certification
- Driver's License
Timeline
Banquet/Restaurant Server
G&B Hotel Employee Leasing LLC
02.2024 - Current
Shipt Shopper
Shipt
12.2022 - Current
Server/Cashier
P. F. Chang's
07.2018 - 10.2020
Server
Cracker Barrel
07.2016 - 02.2024
Call Center Agent
Hilton Grand Vacations
02.2016 - 08.2018
Medical Assistant
Del Rey ENT
01.2015 - 01.2016
Warehouse Worker
Sears
04.2014 - 08.2016
Lead Tech Associate
Mosiac Sales Solutions
03.2013 - 07.2015
Receptionist/Administrative Assistant
MARTIN INDUSTRIES
07.2012 - 12.2021
HR Clerk
Six Flags, Inc.
05.2011 - 06.2013
High school diploma - undefined
Opportunities For Learning
Diploma in Medical Assisting -
Everest College
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