Rutilio Aguirre
Ritz-Carlton at Turtle Bay
Wahiawa,HI
1
Language
14
years of professional experience
Dedicated Banquet and Restaurant Server experienced in high-volume dining environments. Delivered exceptional customer satisfaction through effective communication and problem-solving skills while collaborating with team members to enhance guest experiences. Committed to maintaining a welcoming atmosphere and adapting to dynamic priorities, ensuring a positive dining experience for all patrons.
Work History
Banquet/Restaurant Server
9 Years 2 Months- Anticipated guest preferences to deliver personalized dining service aligned with luxury hospitality standards.
- Served food and beverages promptly while maintaining polished table presentation and course flow.
- Presented menu selections and communicated preparation details to support informed ordering decisions.
- Served food and beverages promptly while maintaining polishLLLed table presentation and course flow.
- Resolved guest requests and concerns with professionalism to preserve high service satisfaction.
Server/Bartender & Menu Trainer
1 Year 6 Months- Prepared cocktails, mixed beverages, and maintained consistent presentation standards.
- Delivered attentive table service while accurately taking orders and coordinating with kitchen staff.
- Supported guest satisfaction by resolving concerns promptly and adjusting service to dining needs.
- Managed POS transactions, processed payments, and balanced cash drawers with accuracy.
- Trained new staff on service flow, beverage preparation, and guest interaction standards.
- Upheld strict regulations for safe alcohol service and food safety.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Trained new staff on service standards, menu knowledge, and guest interaction protocols.
Server
4 Years 5 Months- Provided attentive table service, ensuring accurate orders and timely delivery, enhancing guest satisfaction. 2. Coordinated with kitchen and host staff to maintain smooth service flow during busy shifts. 3. Addressed guest concerns promptly, fostering positive dining experiences and encouraging repeat visits. 4. Trained new servers on menu knowledge, POS use, and service standards. 5. Maintained clean dining areas, refilled supplies, and upheld restaurant presentation standards. 6. Processed payments accurately, balancing cash, card, and receipt transactions. 7. Monitored guest needs proactively, anticipating requests and reducing service delays. 8. Supported team efficiency by organizing side work and prioritizing high-volume sections.
- Managed multiple tables simultaneously while maintaining high service quality, contributing to efficient operations.
- Delivered food to guests promptly, ensuring satisfaction with orders. and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma
Skills
Order taking
Order processing
Menu recommendations
Customer service
Quality control
Attention to detail
High-volume service
High volume dining
Upselling techniques
Quality assurance
Order coordination
Menu display
Beverage preparation
Languages
Spanish
Native or Bilingual
Timeline
Banquet/Restaurant Server
Ritz-Carlton at Turtle Bay
11.2016 - 01.2026Read More
Server/Bartender & Menu Trainer
Fonda La Catrina
03.2015 - 09.2016Read More
Server
Dennys Restaurant
04.2012 - 09.2016Read More
Nathan Hale High School
High School Diploma
Read More