Taylor Dodge

• Supervised daily operations, ensuring high service standards and team efficiency.
• Coordinated team schedules to optimize coverage during peak hours.
• Resolved customer complaints effectively, maintaining positive dining experiences.
• Trained new team members on restaurant procedures, menu items performance strategies.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and

teams ready to meet customer needs.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing,

• Processed 100-175 claims daily, ensuring adherence to compliance standards.
• Communicated effectively with providers regarding payment information and discrepancies.
• Spearheaded recovery projects to optimize revenue cycle management.
• Utilized practice management software to streamline billing and scheduling tasks.
• Maintained accurate patient records and ensured HIPAA compliance.
• Verified insurance coverage and coordinated with payers to resolve claim issues.
• Supported patient flow optimization and workflow management within the billing department.

• Managed daily payment postings with precision and accuracy.
• Answered phones and scheduled appointments, demonstrating strong receptionist skills.
• Verified patient insurance coverage and obtained necessary authorizations for procedures.
• Maintained organized records and supported administrative workflow.

• Enhanced customer service experiences through attentive and efficient service.
• Maintained a clean and organized workspace to ensure guest satisfaction.
• Communicated effectively with team members to support smooth operations.

• Facilitated operations throughout the store, covering breaks and supervising a team to ensure task completion.
• Elevated customer service standards consistently.
• Managed front-end workflow and maintained organized workspaces.
• Trained and supported team members to improve performance.