Jourden Briggs
Milford,NH
Summary
Adept at enhancing healthcare operations, I leverage critical thinking and HIPAA compliance at Southern New Hampshire Medical Center to improve patient outcomes and streamline workflows. My expertise in EMR/EHR software and commitment to customer service have consistently elevated the quality of care and operational efficiency in fast-paced medical settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Southern New Hampshire Medical Center
Nashua, NH
06.2023 - Current
- Enhances communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Collaborates with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Assists with processing patient admissions, transfers and discharges.
- Maintains accurate patient records through diligent data entry and timely updates in the electronic health record system.
Medical Receptionist
Wright And Associates Family Healthcare
Amherst, NH
12.2022 - Current
- Assists healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Coordinates specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Increases efficiency in prescription refill requests made via telephone, patient portal, voicemail or fax by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Enhances patient satisfaction by efficiently managing the front desk and check-out operations, addressing inquiries in a timely manner.
Clinical EMR Coordinator
DMC Primary Care
Derry, NH
03.2021 - 08.2021
- Worked with the Director of Clinical Operations and Clinical Nurse Leader to develop and train staff.
- Developed and implemented standardized EHR clinical workflows, custom builds and optimization.
- Performed routine, random clinical staff chart audits for adherence with standardized workflows and reported to office managers.
- Worked as a float medical assistant as needed.
Accounts Receivable Representative
SolutionHealth
Nashua, NH
11.2020 - 03.2021
- Reviewed error reports from electronic payers and made appropriate corrections to ensure accurate claim submission.
- Contacted third-party payers to determine reasons for outstanding claims and communicated with payers to facilitate timely payment of claims.
- Prepared and submitted manual insurance claims to third-party payers who do not accept electronic claims or who require special handling.
Office Assistant
Monadnock Community Hospital
Peterborough, NH
10.2019 - 09.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming records via fax or mail promptly by indexing them into electronic patient charts.
- Collaborated with various departments to expedite patient care coordination.
Certified Pharmacy Technician
Rite Aid
Jaffrey, NH
01.2018 - 08.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
06.2022
Certificate - Medical Billing And Coding
DeVry University
10.2018
Skills
- Critical Thinking
- HIPAA Compliance Understanding
- Data Analysis/Entry
- Computer Literate
- Customer Service
- Medical Terminology
Certification
BLS for Healthcare Professionals
Timeline
Health Unit Coordinator
Southern New Hampshire Medical Center
06.2023 - Current
Medical Receptionist
Wright And Associates Family Healthcare
12.2022 - Current
Clinical EMR Coordinator
DMC Primary Care
03.2021 - 08.2021
Accounts Receivable Representative
SolutionHealth
11.2020 - 03.2021
Office Assistant
Monadnock Community Hospital
10.2019 - 09.2020
Certified Pharmacy Technician
Rite Aid
01.2018 - 08.2019
Bachelor of Science - Health Information Management
Southern New Hampshire University
Certificate - Medical Billing And Coding
DeVry University