Jourden Daniels
Grand Prairie
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Booth Clerk
Traders Village
09.2024 - Current
- Assisted in training new employees, ensuring they were well-prepared for their roles as Booth Clerks.
- Ensured smooth event entry by effectively coordinating with security personnel to manage access control.
- Strengthened relationships with patrons through attentive service, fostering a welcoming atmosphere at each interaction point.
- Managed wait times efficiently during peak hours by quickly processing transactions without sacrificing quality of service.
Customer Service Representative
NCR Atleos
11.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Assistant
Poly-America
04.2023 - 11.2023
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
No Degree - Computer Science
Texas A&M Commerce
Commerce, TX05-2027
High School Diploma -
Uplift Heights Preparatory
Dallas, TX05-2023
Skills
- Patience and empathy
- Reliability and punctuality
- Stress tolerance
- Up-selling techniques
- Problem-solving skills
Timeline
Booth Clerk
Traders Village
09.2024 - Current
Customer Service Representative
NCR Atleos
11.2023 - Current
Warehouse Assistant
Poly-America
04.2023 - 11.2023
No Degree - Computer Science
Texas A&M Commerce
High School Diploma -
Uplift Heights Preparatory
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