Journey Ashford
Sacramento,CA
Summary
Dynamic professional with a proven track record at Fortune School of Education, excelling in operations management and staff training. Enhanced site efficiency through streamlined processes and fostered a collaborative environment. Strong communicator dedicated to boosting student performance and ensuring customer satisfaction. Reliable and proactive, committed to achieving organizational goals.
Knowledgeable with proven background in overseeing site operations and ensuring smooth project execution. Successfully led cross-functional teams and improved site efficiency by implementing robust processes. Demonstrated ability in team leadership and operational management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Excursions Site Lead
Fortune School of Education
08.2024 - Current
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Trained new team members on site policies and procedures.
Excursions Instructor
Fortune School of Education
02.2024 - 08.2025
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Customer Service Cashier
Dominos Pizza Inc.
09.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2023
Skills
- Operations management
- Quality assurance
- Proactive safety mindset
- Staff management
- Inventory purchasing
- Strong communication skills
- Lesson planning
- Relationship building
- Reliability and punctuality
- Customer satisfaction
- Patience and composure
- Guest services
Certification
- CPI Training
- CPR and First aid certification
- Food handlers certification
Timeline
Excursions Site Lead
Fortune School of Education
08.2024 - Current
Excursions Instructor
Fortune School of Education
02.2024 - 08.2025
Customer Service Cashier
Dominos Pizza Inc.
09.2023 - 02.2024
High School Diploma -
Laguna Creek High School
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