Journi Fink
Kennesaw,GA
Summary
Dedicated waitress with 4+ years of experience in high-volume restaurants and food service. Skilled in POS operation, menu knowledge, teamwork, and time management. Recognized for keeping guests satisfied, coordinating with kitchen staff, and handling transactions with accuracy. Consistent focus on clean, efficient, and friendly service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Waitress
Texas Roadhouse
Hiram, Georgia
12.2025 - Current
- Greeted Texas Roadhouse guests with friendly, attentive service.
- Recorded food and beverage orders accurately through point-of-sale system to ensure precise service delivery.
- Delivered meals and drinks promptly to dining tables.
- Recommended menu items and addressed guest inquiries to enhance dining experience.
- Communicated with kitchen staff to coordinate timely order preparation.
- Managed payment processing and transactions to ensure efficient and secure customer checkout.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Waitress
Longhorn Steakhouse
Kennesaw, Georgia
09.2023 - 05.2025
- Resolved customer concerns quickly and escalated issues to management for timely resolution.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated daily specials to customers.
- Ensured accurate handling of payments, change, and receipt printing to enhance transaction efficiency.
- Served alcoholic beverages responsibly in accordance with state laws.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Gathered guest feedback on food quality to resolve issues, provide additional items, and refill beverages promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Adhere to all health codes set forth by local authorities regarding food preparation and storage.
Food Service Worker
Firehouse Subs
Kennesaw, Georgia
01.2022 - 09.2023
- Prepared made-to-order subs using Firehouse Subs recipes and portion standards.
- Exhibited professionalism in all customer and co-worker interactions.
- Coordinated with team to ensure timely service of food items.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored temperatures of prepared food and cold-storage areas.
- Monitored and recorded temperatures of freezers, refrigerators, and heating equipment to ensure compliance with safety standards.
- Operated dishwashing machines safely and efficiently.
Food Service Worker
Pita Pit
Kennesaw, Georgia
09.2020 - 12.2021
- Assembled hot and cold sandwiches during fast-paced lunch rushes.
- Sliced meats and cheeses for sandwich line service.
- Operated POS register and processed guest orders, ensuring friendly and efficient service.
- Operated cash register to process cash, check, and credit card transactions.
- Executed tasks in food service operations to support workflow.
- Performed opening and closing duties, including setting up workstations with necessary supplies for efficient service.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
High School Diploma -
Ga Cyber Academy
Ga05-2023
Skills
- Point-of-sale operation
- Order accuracy
- Cash handling
- Menu knowledge
- Food safety
- Upselling techniques
- Table management
- Order coordination
- Customer service
- Attention to detail
- Conflict resolution
- Team communication
- Active listening
Certification
- Alcohol Permit
- ServSafe
Timeline
Waitress
Texas Roadhouse
12.2025 - Current
Waitress
Longhorn Steakhouse
09.2023 - 05.2025
Food Service Worker
Firehouse Subs
01.2022 - 09.2023
Food Service Worker
Pita Pit
09.2020 - 12.2021
High School Diploma -
Ga Cyber Academy