Jouseline Dort
Lake Worth,FL
Summary
Successful team leader consistently meets or exceeds goals through insightful decisions. Flexible with changing assignments and specific needs of different projects, i am also a Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Caring Hearts Family Medical Centers
03.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Completed EKGs and other tests based on patient presentation in office.
Team Leader
Murphy USA
03.2020 - 03.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Led team of ten members while providing exceptional customer service
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Assisted manager with new hire processing and existing training programs
Cashier
Daily's
10.2019 - 03.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Collected and authorized payments of guests
- Checked identification for proof-of-age for alcohol and tobacco sales
Education
Associate of Arts - Medical Assisting
06.2021
High School Diploma -
05.2018
Skills
- Account management
- Sales expertise
- Complaint resolution
- Cash Handling
- Daily workflow improvement
- Client Service
- Performance improvement
- Assisting with Physical Exams
- Proper Sterilization Techniques
- Restocking Lab Supplies
- EMR Systems
- Stocking Supplies
- EKG Set Up and Monitoring
- Vital Sign Monitoring
Timeline
Medical Assistant - Caring Hearts Family Medical Centers
03.2022 - Current
Team Leader - Murphy USA
03.2020 - 03.2022
Cashier - Daily's
10.2019 - 03.2020
Florida Career College - Associate of Arts, Medical Assisting
Lake Worth High School - High School Diploma,
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