Jouselyne Marquez
San Bernardino,CA
Summary
Dedicated food service professional skilled in guest relations, POS operation, and cash handling. Delivers efficient service during peak times while managing guest needs and coordinating with team members. Maintains order accuracy and food safety standards, supporting both kitchen and front-of-house teams. Excels in processing payments and ensuring organized work areas to enhance overall service quality.
Overview
1
1
Language
7
7
years of professional experience
Work History
Waitress
Mr. taco
Redlands, California
02.2026 - 08.2026
- Welcomed guests to Norms Restaurants and guided them to tables with a friendly demeanor
- Took food and drink orders accurately
- Delivered meals and beverages promptly
- Monitored guest satisfaction and addressed concerns promptly.
- Presented menus and explained daily specials
- Coordinated with kitchen staff to ensure timely updates on order changes
- Processed payments using POS terminals
Cook
Carl's Jr
Long Beach, California
04.2023 - 08.2023
- Prepared burgers, fries, and chicken following Carl's Jr. kitchen standards
- Operated grills, fryers, and warmers during busy service periods
- Assembled menu items accurately for dine-in and drive-thru orders
- Checked food temperatures and followed sanitation procedures throughout shifts
- Cleaned cooking stations, equipment, and kitchen surfaces after service
- Restocked ingredients and sauces in preparation areas to ensure availability during service
Cashier
McDonald's
Long Beach, California
08.2022 - 04.2023
- Processed cash, card, and mobile payments efficiently at a Yoshinoya register.
- Entered orders accurately using the point-of-sale system.
- Greeted guests and took orders in a fast-paced Japanese restaurant setting.
- Addressed customer inquiries about menu items and meal options to enhance dining experience.
- Assisted crew in preparation of drinks, sides, and condiments to ensure timely service.
Cashier
Yoshinoya
Santa Ana, California
04.2021 - 12.2021
- Greeted guests and took orders in a fast-paced Japanese restaurant setting.
- Handled customer questions about menu items and meal options.
- Entered orders accurately using a point-of-sale system.
- Processed cash, card, and mobile payments at Yoshinoya register.
- Assisted team members with various food preparation tasks with drink, side, and condiment preparation.
Waitress
IHOP
Santa Ana, California
01.2021 - 04.2021
- Greeted Norms Restaurants guests and guided them to tables
- Took food and drink orders accurately
- Delivered meals and beverages promptly
- Presented menus and explained daily specials
- Cultivated strong relationships with regular customers through engaging conversations, which enhanced guest loyalty.
- Ensured exceptional customer satisfaction by promptly addressing complaints and concerns.
- Wiped down tables after each guest finished dining and reset dining areas
- Communicated with kitchen staff regarding order modifications and special requests staff on order changes
Waitress
Norms Restaurants
Santa Ana, California
09.2019 - 10.2020
- Greeted Norms Restaurants guests and guided them to tables
- Presented menus and explained daily specials
- Took food and drink orders accurately
- Delivered meals and beverages promptly
- Anticipated guest needs by promptly refilling drinks
- Collaborated with kitchen staff to ensure accurate order changes
- Processed payments using POS terminals
- Maintained cleanliness by sanitizing tables and resetting dining areas after each guest
Education
High School Diploma -
Long Beach Job Corps
Long Beach, CA08-2023
Skills
- Point-of-sale operation
- Order entry
- Payment processing
- Table service
- Menu recommendations
- Food safety
- Cash handling
- Guest relations
- Attention to detail
- Time management
- Problem solving
- Effective listening
Languages
Spanish
Professional
Timeline
Waitress
Mr. taco
02.2026 - 08.2026
Cook
Carl's Jr
04.2023 - 08.2023
Cashier
McDonald's
08.2022 - 04.2023
Cashier
Yoshinoya
04.2021 - 12.2021
Waitress
IHOP
01.2021 - 04.2021
Waitress
Norms Restaurants
09.2019 - 10.2020
High School Diploma -
Long Beach Job Corps