Joval Hayes
Clarksville,IN
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations & customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Adept in motivating, training and developing team members to drive profitability in a highly competitive environment. Marketing-focused professional proudly offering success in turning low-performing organizations into top revenue producers. Courteous and cordial with expertise in improving client rapport. Looking to expand my growth within the banking sector.
Overview
14
14
years of professional experience
Work History
General manager
Dollar General
Clarksville
07.2023 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Chili’s Bar and Grill
Clarksville, IN
02.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
FedEx Ground
Jeffersonville, IN
10.2021 - 12.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Route driver/Sales
Aramark uniform service
Louisville, KY
06.2020 - 10.2021
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
General Manager
Jimmy John's
New Albany, IN
10.2010 - 05.2021
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Ensured compliance by auditing quality systems to ensure optimal efficiency
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability
- Limited project lags, training over 10 employees on JJ principles, best practices, protocol
- Scheduling
Education
High School -
Shelby County High School
Shelbyville, KYSkills
- Client relations
- Communication skills
- Team training and development
- Purchasing and planning
- Networking abilities
- Recruiting and hiring
- Operations management
- Vendor relationships
- Employee development
- Staff training
- Inventory management
- Skilled negotiator
- Calm under pressure
- Performance improvements
- Supervision and training
- Customer experiences
- Goal setting
- Staff development
- Leadership and team building
- Sound judgment
- Computer-savvy
- Advertising and marketing
- Schedule management
- Inventory control
- Profit and loss accountability
Timeline
General manager
Dollar General
07.2023 - 06.2024
Assistant Manager
Chili’s Bar and Grill
02.2022 - 01.2023
Delivery Driver
FedEx Ground
10.2021 - 12.2021
Delivery Route driver/Sales
Aramark uniform service
06.2020 - 10.2021
General Manager
Jimmy John's
10.2010 - 05.2021
High School -
Shelby County High School