Jovan Gerow
Miami Gardens
Summary
Versatile professional with a strong background in customer service, security, and event support. Expertise in facilitating smooth operations, managing guest inquiries, and ensuring safety protocols. Committed to fostering positive environments while delivering exceptional service in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Event Security Guard
BEST Crowd Management
Miami
05.2025 - Current
- Monitored and patrolled assigned areas proactively to deter unauthorized activities and ensure the overall safety of attendees.
- Responded promptly to security incidents and emergencies, including medical situations, disturbances, and unauthorized entry events.
- Conducted thorough checks of bags and items at entry points, ensuring adherence to security protocols.
- Collaborated with event staff to ensure safety and security, contributing to a positive guest experience.
- Assisted attendees with inquiries, providing clear directions to enhance their event experience.
Event Staff
Amerant Bank Arena
Sunrise
09.2024 - 01.2025
- Guided guests with seating, directions, and event information to enhance their experience at concerts, sporting events, and large-scale venues.
- Verified tickets and managed entry points to ensure smooth and efficient guest flow.
- Monitored assigned sections and resolved guest concerns promptly to foster a positive customer experience.
- Worked closely with supervisors and fellow event staff to prepare the venue before events and assist with post-event crowd exit procedures.
- Enforced venue policies while fostering a welcoming and professional atmosphere for all attendees.
Customer Service Representative
Nations Benefits, LLC
Plantation
01.2023 - 02.2024
- Managed incoming calls from customers regarding inquiries about medical claims, ensuring accurate and timely feedback.
- Proactively contacted customers to present additional medical coverage options, contributing to lead generation.
- Assisted healthcare providers with medical information related to their patients, ensuring accuracy and confidentiality.
- Utilized company software to document interactions and manage client data efficiently.
- Collaborated with team members to refine service delivery processes, resulting in enhanced customer satisfaction based on feedback.
Team Member
Pollo Tropical
Hollywood
06.2021 - 09.2021
- Processed customer food and beverage orders, enhancing service quality and customer satisfaction.
- Trained new staff in service protocols and equipment usage, promoting consistency in service quality.
- Prepared and packaged food items in accordance with health and safety regulations and company standards.
- Organized and stocked kitchen and service area, supporting smooth operations and service delivery.
Guest Advocate
Target
Miami
10.2020 - 03.2021
- Guided customers in locating products, processing returns, and facilitating purchases to enhance shopping experience.
- Operated cash registers and self-checkout stations, maintaining accuracy while handling transactions.
- Coordinated promotional events and seasonal sales, providing exceptional service during peak shopping periods.
- Streamlined store organization by restocking shelves and managing inventory levels, ensuring optimal product availability.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06-2020
Skills
- Crowd management
- Customer service and support
- Conflict resolution
- Effective communication
- Problem solving
- Adaptability
- Organizational skills
- Computer proficiency
- Data entry
- Sales expertise
- Cash handling
- Critical thinking
- Creativity
- Self-motivation
Timeline
Event Security Guard
BEST Crowd Management
05.2025 - Current
Event Staff
Amerant Bank Arena
09.2024 - 01.2025
Customer Service Representative
Nations Benefits, LLC
01.2023 - 02.2024
Team Member
Pollo Tropical
06.2021 - 09.2021
Guest Advocate
Target
10.2020 - 03.2021
High School Diploma -
Miami Norland Senior High School