Jovan Giles
Whittier,CA
Summary
Passionate IT Systems Engineer with a knack for crafting and fine-tuning advanced IT solutions. Skilled in building secure, high-performance systems that drive business growth. Committed to using technology to make a meaningful impact and deliver outstanding outcomes.
Overview
2
2
years of professional experience
Work History
Systems Engineer
Total Network Solutions
Seal Beach, CA
03.2023 - Current
- Developed, configured and maintained systems in a multi-platform environment.
- Performed system upgrades, patching, security hardening and monitoring of systems.
- Troubleshooted and resolved hardware, software, network and storage related issues.
- Provided technical guidance to team members for system administration tasks.
- Implemented new technologies such as virtualization, cloud computing and automation tools.
- Created scripts to automate day-to-day system administration activities.
- Designed infrastructure solutions that meet customer requirements with high availability standards.
System Administrator
Techheights
Irvine, CA
12.2021 - 03.2023
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Set up, optimized and managed network equipment.
- Determined and alleviated hardware, software and network issues.
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
- Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
Education
Career Certificate - IT Support Specialist
Rio Hondo College
Whittier, CA09.2021
Google Professional Certificate - Information Technology
Coursera
Online07-2021
Skills
- Microsoft 365 Administration
- MDM / Intune Design / Deployment
- Windows Server Configuration
- Cybersecurity Hardening / Compliance
- Storage Network Design
- VMware / HyperV
- Host Cluster Configuration / Design
- Hardware upgrades
- Customer Service Excellency
- Firewall Configuration (Meraki, SonicWall, FortiGate)
- Antivirus / XDR / EDR (Sentinel One, CrowdStrike)
Accomplishments
- Project Implementations: Deployed a comprehensive backup and disaster recovery solution, reducing downtime by 40% and ensuring data integrity.
- System Optimization: Conducted system audits and implemented efficiency improvements, resulting in a 25% decrease in IT-related incidents.
- Security Enhancements: Implemented robust cybersecurity measures, leading to a 60% decrease in security breaches and data leaks.
- Troubleshooting and Issue Resolution: Led troubleshooting efforts for critical system failures, restoring services within agreed-upon SLA timelines.
Timeline
Systems Engineer
Total Network Solutions
03.2023 - Current
System Administrator
Techheights
12.2021 - 03.2023
Career Certificate - IT Support Specialist
Rio Hondo College
Google Professional Certificate - Information Technology
Coursera