Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jovan Giles

Whittier,CA

Summary

Passionate IT Systems Engineer with a knack for crafting and fine-tuning advanced IT solutions. Skilled in building secure, high-performance systems that drive business growth. Committed to using technology to make a meaningful impact and deliver outstanding outcomes.

Overview

2
2
years of professional experience

Work History

Systems Engineer

Total Network Solutions
Seal Beach, CA
03.2023 - Current
  • Developed, configured and maintained systems in a multi-platform environment.
  • Performed system upgrades, patching, security hardening and monitoring of systems.
  • Troubleshooted and resolved hardware, software, network and storage related issues.
  • Provided technical guidance to team members for system administration tasks.
  • Implemented new technologies such as virtualization, cloud computing and automation tools.
  • Created scripts to automate day-to-day system administration activities.
  • Designed infrastructure solutions that meet customer requirements with high availability standards.

System Administrator

Techheights
Irvine, CA
12.2021 - 03.2023
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Set up, optimized and managed network equipment.
  • Determined and alleviated hardware, software and network issues.
  • Supported, configured, maintained and upgraded customer networks and in-house servers.
  • Assessed latest innovations to recommend and adopt cost-effective, useful solutions.
  • Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
  • Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.

Education

Career Certificate - IT Support Specialist

Rio Hondo College
Whittier, CA
09.2021

Google Professional Certificate - Information Technology

Coursera
Online
07-2021

Skills

  • Microsoft 365 Administration
  • MDM / Intune Design / Deployment
  • Windows Server Configuration
  • Cybersecurity Hardening / Compliance
  • Storage Network Design
  • VMware / HyperV
  • Host Cluster Configuration / Design
  • Hardware upgrades
  • Customer Service Excellency
  • Firewall Configuration (Meraki, SonicWall, FortiGate)
  • Antivirus / XDR / EDR (Sentinel One, CrowdStrike)

Accomplishments

  • Project Implementations: Deployed a comprehensive backup and disaster recovery solution, reducing downtime by 40% and ensuring data integrity.
  • System Optimization: Conducted system audits and implemented efficiency improvements, resulting in a 25% decrease in IT-related incidents.
  • Security Enhancements: Implemented robust cybersecurity measures, leading to a 60% decrease in security breaches and data leaks.
  • Troubleshooting and Issue Resolution: Led troubleshooting efforts for critical system failures, restoring services within agreed-upon SLA timelines.

Timeline

Systems Engineer

Total Network Solutions
03.2023 - Current

System Administrator

Techheights
12.2021 - 03.2023

Career Certificate - IT Support Specialist

Rio Hondo College

Google Professional Certificate - Information Technology

Coursera
Jovan Giles