Jovan Motley
Las Vegas
Summary
I am a results-driven customer service and administrative professional with self-confidence, integrity, and commitment to customer service excellence. I go above and beyond basic administrative task and take on multiple projects at once. I am creative, pragmatic, and proactive problem-solver. Other qualities I possess are being organized, I pay attention to detail, demonstrated time management skills, have strong research, mediation, and negotiation skills gained from work place experience. And lastly, I am dedicated to providing responsible and respectful care to customers and clients.
Overview
18
18
years of professional experience
Work History
Tire and Service Technician
Big Brand Tire and Service
Las Vegas
03.2023 - 03.2025
- Recommending and applying appropriate repair treatment or replacement of tires.
- Utilized specialized tools for balancing and aligning tires efficiently.
- Conducting routine maintenance, as needed, such as fluid level checks, tire rotations, brake pad replacement, or oil changes.
- Conducted thorough inspections to identify tire wear, damage, and pressure issues.
- Performed tire installations and rotations with precision and attention to detail.
Tax Preparer
KDS & Associates Tax Services, LLC
Las Vegas
02.2021 - 03.2023
- Providing customer service and screen potential clients.
- Collecting data from expense records and income documents.
- Researching tax trends and laws.
- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and recommending solutions.
Lead Data Entry Clerk
Sears Warehouse
Los Angeles
03.2018 - 02.2021
- Supervise/train/assist other data entry clerks.
- Inbound/outbound calls to companies about contract pertaining to shipments or status updates about shipments.
- Trouble shoot any discrepancies with paperwork from shipper, scanners, or other D/E clerks.
- Processed incoming data entries with high accuracy and attention to detail.
- Maintained organized records, ensuring swift retrieval of information for team use.
Customer Service Representative
YMCA Of Greater Indianapolis
Los Angeles
11.2013 - 03.2018
- Inbound/Outbound phone calls and email request.
- Marketed local businesses and community agencies to gain sponsorship for student success programs.
- Assisted with administrative duties, including data entry, maintaining company files, etc.
- Resolved customer inquiries, providing accurate information and support on YMCA programs and services.
- Facilitated membership registration processes, ensuring compliance with organizational policies and procedures.
Procedure Coordinator
Cedars-Sinai Medical Center
Los Angeles
09.2007 - 11.2013
- Implemented process improvements that streamlined patient intake and discharge workflows.
- Coordinated scheduling and logistics for surgical procedures, enhancing operational efficiency.
- Medical coding and billing.
- Performed basic eligibility, co-pays and pre authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
- Followed and maintained HIPPA regulations and protocol.
Education
Associate in Physical Therapy - Anatomy And Physiology
Kaplan Collge
Los Angeles07-2005
High School Diploma -
Los Angeles Center For Enriched Studies
Los Angeles06-2003
Skills
- Power tools operation
- Tire installation
- Brake systems
- Income tax preparation
- Data entry
- Microsoft Excel
- Attention to detail
- Customer service
- Scheduling coordination
- Documentation management
Timeline
Tire and Service Technician
Big Brand Tire and Service
03.2023 - 03.2025
Tax Preparer
KDS & Associates Tax Services, LLC
02.2021 - 03.2023
Lead Data Entry Clerk
Sears Warehouse
03.2018 - 02.2021
Customer Service Representative
YMCA Of Greater Indianapolis
11.2013 - 03.2018
Procedure Coordinator
Cedars-Sinai Medical Center
09.2007 - 11.2013
Associate in Physical Therapy - Anatomy And Physiology
Kaplan Collge
High School Diploma -
Los Angeles Center For Enriched Studies
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