Summary
Overview
Work History
Education
Skills
Certification
OSHA 30HR Safety and Health certifcate
Timeline
Generic

Jovan Santiago

Summary

A versatile and enthusiastic with the ability to communicate with a wide range of personalities and take pride in achieving the best possible results. I thrive on working with people and I'm able to maintain focus and remain calm under demanding conditions. Seeking a position which will enable me to advance and grow. I'm also Dedicated and detail-oriented Customer Service specialist with numerous years of experience. Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control. Dependable self-starter seeking to leverage background into Management role with a progressive organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Verizon Wireless Specialist

Verizon
09.2022 - Current
  • Collaborated with sales team to identify customer needs and provide comprehensive solutions tailored to their requirements.
  • Led cross-functional project teams to deliver high-quality wireless solutions within tight deadlines and budget constraints.
  • Streamlined customer support by addressing technical issues promptly, leading to improved client satisfaction.
  • Maintained up-to-date knowledge of industry trends, incorporating emerging technologies into company offerings where applicable.
  • Contributed to business development efforts by participating in pre-sales engagements with prospective clients—identifying their specific needs and showcasing our unique capabilities.
  • Facilitated seamless device migrations by providing timely and accurate assistance during hardware upgrades.
  • Provided expert advice on wireless products and services at trade shows and industry events, increasing brand visibility within the market.
  • Identified opportunities to improve wireless device performance by introducing new hardware or software updates.

Manager

TJX Companies
02.2012 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, NY
06-2001

Skills

    Results-oriented

    File/records maintenance

    Computer proficient

    Time management skills

    Financial records and processing

    Budgeting and cost control

    Employee leadership and team building

    Customer relations

    Expert problem solving

    Analytical thinking

    Advanced communication

    Technical communication

    Proficient in software

    Expert in software

    Problem-solving

    Attention to detail

    Multitasking

    Self motivation

Certification

  • OSHA Certified

OSHA 30HR Safety and Health certifcate

a OSHA 30-hour training program teaches workers and supervisors about job site safety and health hazards. It's intended for workers with safety and health responsibilities, such as supervisors, safety directors, and forepersons.

And these are the topics are covered

• Hazard communication : How to communicate about hazards on the job site

• Personal protective equipment (PPE) : What PPE is required for the job

• Fire prevention : How to prevent fires on the job site

• Electrical hazards : How to identify and mitigate electrical hazards

• Fall protection : How to prevent falls on the job site

• Exit routes : How to identify exit routes and emergency plans

• Bloodborne pathogens : How to identify and mitigate bloodborne pathogens

• Machine guarding : How to ensure machines are safe to operate

Timeline

Verizon Wireless Specialist

Verizon
09.2022 - Current

Manager

TJX Companies
02.2012 - 08.2022

High School Diploma -

Mount Vernon High School
Jovan Santiago