Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
OperationsManager
Jovana Ivanovic

Jovana Ivanovic

Crown Point,IN

Summary

Experienced operations manager skilled in optimizing operational processes and driving efficiency improvements. Proven track record of successfully managing cross-functional teams to achieve project milestones and streamline workflows. Proficient in strategic planning and problem-solving, ensuring continuous improvement and operational excellence. Prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Additional skills include strategic planning and operational efficiency.

Overview

13
13
years of professional experience

Work History

Operations Manager

Dm Express Inc , United Tracking Inc
07.2023 - 11.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Account Executive

Dm Express Inc
07.2023 - 07.2023
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

After Hour Manager

Compass United Carrier
01.2023 - 07.2023
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

ELD Monitoring Officer

Compass United Carrier
03.2022 - 01.2023
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Monitored employee activities, confirming compliance with security regulations.

Track and Trace

White city logistics
02.2021 - 03.2022
  • A year working with a WCL company, on the position Track and Trace

Phone operator and Administrator

Princess Cruise Line
09.2011 - 02.2020
  • Company Overview: 10 years of work experience in the American company Princess Cruises
  • 10 years of work experience in the American company Princess Cruises

Education

Diploma of Textile Technician -

High school for Textile and Fashion Design
06.2007

Skills

  • Microsoft Office Word
  • Leadership
  • Communication
  • Problem Solving
  • Teamwork
  • Ability to Multitask
  • Computer Skills
  • Adaptability
  • Fast Learner
  • Ability to Work Under Pressure
  • Customer Service
  • Ability to Work in a Team
  • Microsoft Excel
  • Communication Skills
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Personal Information

  • Date of Birth: 10/30/89
  • Driving License: B1

Languages

Serbian
Native or Bilingual
English
Professional Working
Croatian
Native or Bilingual

Timeline

Operations Manager

Dm Express Inc , United Tracking Inc
07.2023 - 11.2024

Account Executive

Dm Express Inc
07.2023 - 07.2023

After Hour Manager

Compass United Carrier
01.2023 - 07.2023

ELD Monitoring Officer

Compass United Carrier
03.2022 - 01.2023

Track and Trace

White city logistics
02.2021 - 03.2022

Phone operator and Administrator

Princess Cruise Line
09.2011 - 02.2020

Diploma of Textile Technician -

High school for Textile and Fashion Design

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Jovana Ivanovic