Addonis M. Terrell
South Holland,IL
Summary
Highly competent professional with extensive knowledge in Organizational Development, Management, Compliance, Business Administration and Customer Service. Considerably refines workflow operations within companies/organizations. Many years of specialized on-the-job experience. Unparalleled and impeccable record of maintaining high-record levels of client satisfaction. Respects and adheres to confidentiality. Great verbal and non-verbal communication skills. Excels at cultivating business relationships. Experienced employee skilled in meeting the service needs of clients, patients, companies and non-profit organizations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
Tyler's House of Purpose
Robbins, IL
12.2019 - 02.2025
- Improved residents'' recovery success rates by implementing individualized care plans and monitoring progress.
- Enhanced the overall operation of the recovery house by developing and enforcing strict house policies and procedures.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Researched best practices and developed strategies to improve program outcomes.
Residential Support Worker
HRDI, Inc.
Chicago, Illinois
04.2018 - 01.2020
- Follows official procedures, processes, and guidelines to manage clients and their daily activities.
- Monitors clients and reports potential issues, concerns and problems to appropriate staff.
- Upholds requirements of acceptable group living. Maintains inventory and ensures clean space and a safe environment.
- Creates engaging activities for clients to develop relationships.
- Notable Achievement: Exceeds organization’s basic employee expectations.
Back Room Processing
St. Vincent de Paul Thrift Store
Chicago, Illinois
08.2018 - 06.2019
- Processed shipments in accordance with the store’s established protocol.
- Received reports and verified merchandise totals.
- Utilized technology to capture required reporting and documentation.
- Maintained accurate inventory count. Moved merchandise to proper locations.
- Tracked and managed claims. Accessed clothing and other items when needed.
- Notable Achievement: Built and cultivated professional relationships with donors.
Patient Service Assistant
Comer Children’s Hospital
Chicago, Illinois
08.2012 - 10.2017
- Processed motion requests from courtroom officials for verdicts, complaints, indictments and summons.
- Entered judge and jury verdicts on the Federal Case Management docket.
- Issued summons and writs prepared and issued notices, judgments, and orders.
- Resolved problems by phone, email, or in-person for courtroom personnel.
- Notable Achievement: Ensured that the environment was safe, secure and sanitary.
Dining Room Manager
Providence Rehabilitation Center
Palos Heights, Illinois
09.2010 - 08.2012
- Managed daily dining room activities and created viable solutions for issues and challenges.
- Oversaw and directed a team of employees. Provided recruitment, training and leadership management to staff.
- Developed, created, and enforced systems, processes, procedures, and productivity standards.
- Established strategic goals by gathering and considering pertinent business, financial, service, and operations information.
- Notable Achievement: Defined objectives evaluates outcomes.
Service Worker/Caregiver
Addus Healthcare
Joliet, Illinois
04.2009 - 08.2010
- Retained patient care records and documented client conditions, progress, and any known health or behavior issues.
- Assisted clients with daily activities such as transporting to and from bed, personal hygiene care, grooming, and eating.
- Accompanied clients to doctor appointments and personal errands as needed.
- Provided extensive homecare services to clients and notified appropriate family members and/or physicians in cases of client emergency.
- Notable Achievement: Earned the trust of patients and their families.
Intern A&R
Def Comedy Jam Recording Company
Chicago, Illinois
09.2007 - 05.2008
- Signed talent to label with executives’ approval.
- Planned special events, meetings and workshops for management and artists.
- Scheduled talent appointments with A&R department heads.
- Built sustainable relationships with key staff members and talents.
- Notable Achievement: Offered suggestions to address issues and challenges.
Site Director & Counselor
Lan Oak Park District
Lansing, Illinois
06.2002 - 09.2007
- Supervised staff and ensured a safe, productive and welcoming atmosphere.
- Conducted staff meetings to ensure visitors enjoyed the park district’s full experience.
- Set goals for programs according to the district’s strategic objectives.
- Planned programs, activities and projects for guests.
- Notable Achievement: Performed coach counselor and program manager duties as needed.
Education
Bachelor of Art (BA) - Mass Communications
Prairie State College
High School Diploma -
Rich South High School
Richton Park, IL05-2006
Skills
- Management of administrative functions
- Patient caregiver
- Skilled in resolving conflicts
- Customer engagement
- Strategic decision-making
- Donor Cultivation
- Event Coordination
- Event Planning
- Google Apps
- Inventory oversight
- Logistics Management
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Word
- Operations Management
- Philanthropic Customer Service
- Program Development
- Program Mentoring
- Project Management
- Public Relations
- Effective public speaking
- Sales
- Operational supervision
- Training/Teaching
- Problem-solving
Certification
- Electric Vehicle Charger Installation Technician, OAI, Inc. - April 18th, 2025
COMMUNITY ENGAGEMENT
(Volunteer) 100 Black Men of Chicago, (Back Room Processor) St. Vincent DePaul Thrift Store, (Member) Local Community Church
Languages
English
Native or Bilingual
Greek
Elementary
Polish
Limited Working
Timeline
Operations Manager
Tyler's House of Purpose
12.2019 - 02.2025
Back Room Processing
St. Vincent de Paul Thrift Store
08.2018 - 06.2019
Residential Support Worker
HRDI, Inc.
04.2018 - 01.2020
Patient Service Assistant
Comer Children’s Hospital
08.2012 - 10.2017
Dining Room Manager
Providence Rehabilitation Center
09.2010 - 08.2012
Service Worker/Caregiver
Addus Healthcare
04.2009 - 08.2010
Intern A&R
Def Comedy Jam Recording Company
09.2007 - 05.2008
Site Director & Counselor
Lan Oak Park District
06.2002 - 09.2007
Bachelor of Art (BA) - Mass Communications
Prairie State College
High School Diploma -
Rich South High School