Jovana vilchez
Clermont,FL
Summary
Clinical professional skilled in overseeing patient care and guiding teams to achieve optimal clinical outcomes. Strong focus on team collaboration and adaptability to evolving healthcare needs. Expertise in clinical assessments, treatment planning, and staff development. Reliable leader known for fostering a supportive and results-driven environment.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant (RMA)
Advent Health Clermont
10.2023 - Current
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensures services are provided using professional standards with a strong patient care excellence.
- Demonstrates a positive problem-solving attitude to staff, physicians and peers.
Clinical Supervisor
Village Medical
08.2022 - 10.2023
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support.
- Preparing clinic schedule for staff members.
- Enhanced team collaboration through regular staff meetings, and clinical training.
- Mentored junior staff members in clinical best practices, contributing to a culture of continuous learning and professional growth.
- Optimized scheduling processes that promoted efficient use of time in order to maximize clinician availability for direct patient contact.
- Ordering all medical supplies, medications, vaccinations, and office supplies for the site.
Lead Medical Assistant
SaludVIP
04.2021 - 08.2022
- Conducted independent nurse visits for acute and chronic patients, managing patients daily for assessments, vitals, phlebotomy, various injection sites, and patient education.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional patient care.
- Demonstrated expertise in phlebotomy, specimen collection, and laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed and supervised a team of 4 medical assistants, overseeing daily clinical operations, delegating tasks, and providing on-the-job training and performance feedback.
- Collaborated with providers to relay patient concerns, adjust treatment plans, and ensure timely follow-up care.
Lead Medical Assistant
Nemours Children's Hospital
08.2018 - 04.2021
- Monitor clinical supply levels, maintain vaccine inventory using VFC guidelines, and ensure compliance with OSHA, HIPAA, and pediatric care standards.
- Precepted newly hired medical assistants to train each on clinical procedures and important tasks.
- Administer immunizations (DTaP, MMR, Varicella, etc.) with a focus on minimizing distress for young patients; trained team in age-appropriate communication and distraction techniques.
- Perform pediatric-specific procedures including growth and head circumference measurements, hearing and vision screenings, and PPD testing.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
Front Desk Medical Assistant Lead
Pediatric Associates South Lake
01.2018 - 08.2018
- Managed high call volume by prioritizing tasks and multitasking effectively, ensuring timely responses to inquiries.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted in training new staff, sharing expertise and best practices for optimal performance.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
Front and Back Office Lead Medical Assistant
University of Utah Hospital
03.2014 - 08.2017
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visit
Medical Assistant
Intermountain Health Care
12.2013 - 02.2014
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered vaccinations and medications
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Surgical Assistant
Granger Medical Clinic
06.2000 - 10.2001
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Improved surgical outcomes by anticipating surgeon needs and providing prompt assistance during operations.
Medical Assistant Supervisor
Community Health Center
07.1997 - 05.2000
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Coordinated with healthcare providers to ensure seamless delivery of patient care services, resulting in higher patient satisfaction ratings.
GENERAL NURSE-rotation
CSS PANAMA
08.1994 - 03.1997
- Gained valuable experience in caring for diverse patient populations, including pediatrics, geriatrics, and those with chronic conditions.
- Participated in educational opportunities to continually improve nursing knowledge and enhance the quality of patient care provided.
- Improved patient comfort by performing vital signs monitoring and reporting any abnormalities to the nursing staff promptly.
- Maintained strict adherence to infection control protocols while assisting with various procedures, minimizing risks for patients and healthcare professionals alike.
- Provided emotional support to patients and their families during hospitalization, promoting overall wellbeing.
- Assisted in the prevention of pressure ulcers through diligent repositioning of immobile patients every two hours.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Streamlined communication between team members, resulting in more efficient patient care coordination.
Clinical Assistant
Hospital Paitilla
12.1992 - 05.1994
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
Clinical Assistant
Hospital America
10.1991 - 11.1992
- INTENSIVE CARE UNIT, primary care for patient, observe and record the action symptoms and progress of the patient, count urine, change position for patient, bath patients, giving medication, collect laboratory specimens, restock medical supplies, Maintaining clean area.
- Enhanced patient recovery through diligent monitoring and timely intervention.
- Facilitated patient transfers, ensuring proper positioning techniques were utilized for safety and comfort.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Documented accurate patient information within electronic health records, maintaining confidentiality standards as required by HIPAA regulations.
Medical Assistant
Hershman Medical Center
08.1990 - 07.1991
- Physical Exam, Taking Vital sign, follow order from the doctors in different procedures, Giving vaccines, injections, phlebotomy, taking medical histories, assist physician during examination, explain medical procedures, collect laboratory specimen, taking electrocardiograms, updating patient files
- Maintaining room clean and restock it, drawing blood, document patient health record.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Education
Register Medical Assistant -
Everest College
Salt Lake City, UT06.2014
Licensed Practical Nurse -
Panama University
Panama City, Panama02.1999
Bachelor's in Science -
Instituto Fermín Nadeau
Panama City, Panama04.1989
Skills
- Team supervision
- Staff scheduling
- Clinical training
- Staff management
- Staff education and training
- Direct patient care
- Clinical quality improvement
- Clinical skills
- Training and mentoring
Certification
- RMA - Registered Medical Assistant
- BLS/CPR Certification
- IV Certification
- Certified Phlebotomy Technician
- CNA License
Languages
Spanish
Native or Bilingual
Timeline
Registered Medical Assistant (RMA)
Advent Health Clermont
10.2023 - Current
Clinical Supervisor
Village Medical
08.2022 - 10.2023
Lead Medical Assistant
SaludVIP
04.2021 - 08.2022
Lead Medical Assistant
Nemours Children's Hospital
08.2018 - 04.2021
Front Desk Medical Assistant Lead
Pediatric Associates South Lake
01.2018 - 08.2018
Front and Back Office Lead Medical Assistant
University of Utah Hospital
03.2014 - 08.2017
Medical Assistant
Intermountain Health Care
12.2013 - 02.2014
Surgical Assistant
Granger Medical Clinic
06.2000 - 10.2001
Medical Assistant Supervisor
Community Health Center
07.1997 - 05.2000
GENERAL NURSE-rotation
CSS PANAMA
08.1994 - 03.1997
Clinical Assistant
Hospital Paitilla
12.1992 - 05.1994
Clinical Assistant
Hospital America
10.1991 - 11.1992
Medical Assistant
Hershman Medical Center
08.1990 - 07.1991
Register Medical Assistant -
Everest College
Licensed Practical Nurse -
Panama University
Bachelor's in Science -
Instituto Fermín Nadeau
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