Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jovana Zdralic

Clearwater,FL

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

17
17
years of professional experience

Work History

Universal Banker

Truist Bank
03.2024 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Balanced teller drawers.
  • Educated customers on features and benefits of banking products and services.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.

Customer Service Representative

Coretection Products LLC
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.

Accounting Specialist

Coretection Products LLC
09.2022 - Current
  • Performed various accounts receivable functions.
  • Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Generated, mailed and monitored invoices.
  • Kept accounts receivable tracking database current with relevant client information, collection and billing progress.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
  • Processed new customer forms to set up accounts in system.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.

Officer in Market Back Office

Societe Generale Bank Srbija AD Belgrade
12.2017 - 12.2018
  • Streamlined treasury settlements by implementing efficient processes and procedures.
  • Reduced settlement failures by closely monitoring transactions and addressing discrepancies promptly.
  • Enhanced operational efficiency with the implementation of a robust reconciliation system.
  • Ensured accurate and timely settlements, maintaining strict adherence to deadlines and regulatory requirements.
  • Collaborated with cross-functional teams to improve overall treasury operations and reporting accuracy.
  • Maintained strong relationships with counterparties, facilitating smooth communication and swift issue resolution.
  • Oversaw the processing of high-value transactions for various financial instruments including bonds, equities, and foreign exchange trades.
  • Supported the automation of manual tasks, increasing efficiency within the settlements department.
  • Provided training to junior staff members on treasury systems, improving overall team competency and productivity.
  • Coordinated with IT teams for troubleshooting system-related issues impacting settlement activities on a timely basis.
  • Assisted in maintaining up-to-date procedure manuals for all aspects of Treasury Settlements Officer role.
  • Actively participated in industry forums to remain current on emerging trends affecting treasury settlements operations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Senior Officer in Treasury Back Office

Hypo Alpe-Adria Bank Belgrade
04.2007 - 05.2014
  • Streamlined treasury settlements by implementing efficient processes and procedures.
  • Reduced settlement failures by closely monitoring transactions and addressing discrepancies promptly.
  • Enhanced operational efficiency with the implementation of a robust reconciliation system.
  • Ensured accurate and timely settlements, maintaining strict adherence to deadlines and regulatory requirements.
  • Collaborated with cross-functional teams to improve overall treasury operations and reporting accuracy.
  • Maintained strong relationships with counterparties, facilitating smooth communication and swift issue resolution.
  • Oversaw the processing of high-value transactions for various financial instruments including bonds, equities, and foreign exchange trades.
  • Supported the automation of manual tasks, increasing efficiency within the settlements department.
  • Provided training to junior staff members on treasury systems, improving overall team competency and productivity.
  • Coordinated with IT teams for troubleshooting system-related issues impacting settlement activities on a timely basis.
  • Assisted in maintaining up-to-date procedure manuals for all aspects of Treasury Settlements Officer role.
  • Actively participated in industry forums to remain current on emerging trends affecting treasury settlements operations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Education

GED -

Philological High School
05.2002

Skills

  • Problem Solving
  • Attention to Detail
  • Task Prioritization
  • Data Entry
  • Account Updating
  • Administrative Support
  • Research
  • Organization

Accomplishments

    Best individual in Operation Department for 2nd quartet 2018 in Societe Generale Bank

Languages

Serbian
Native or Bilingual
Russian
Limited Working

Timeline

Universal Banker

Truist Bank
03.2024 - Current

Customer Service Representative

Coretection Products LLC
09.2022 - Current

Accounting Specialist

Coretection Products LLC
09.2022 - Current

Officer in Market Back Office

Societe Generale Bank Srbija AD Belgrade
12.2017 - 12.2018

Senior Officer in Treasury Back Office

Hypo Alpe-Adria Bank Belgrade
04.2007 - 05.2014

GED -

Philological High School

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Jovana Zdralic