Jovanca McLaurin

Homeschool Teacher (Parent)

• Developed and implemented an individualized curriculum, ensuring comprehensive coverage of core subjects like math, science, and English.

• Designed and organized daily schedules and lesson plans to foster an efficient learning environment.

• Worked on enhancing problem-solving skills by adapting lessons based on my child’s learning pace and style.

• Demonstrated excellent communication skills, explaining complex topics clearly and engaging the child in active learning.

• Managed daily operations of the household, showcasing my ability to multitask and balance multiple responsibilities.

• Fostered self-discipline and independence in the child, resulting in measurable academic improvement and increased confidence in learning.

• Provided full-time care for a family member, managing daily care needs, medical appointments, and home healthcare.
• Developed strong problem-solving and communication skills by addressing immediate needs and coordinating with healthcare providers.
• Managed time effectively to balance caregiving with personal and professional development
• Demonstrated patience, empathy, and the ability to handle emotionally challenging situations with composure.

• Greeted and seated an average of 50+ guests per shift, ensuring prompt and friendly service, contributing to a welcoming dining experience.

• Managed waitlists and reservations using [specific reservation system], optimizing guest flow and reducing wait times by 15% during peak hours.

• Provided detailed information on the restaurant’s menu, specials, and policies, helping guests make informed dining decisions.

• Collaborated with servers, kitchen staff, and management to coordinate guest seating and accommodate special requests, ensuring smooth operations during busy periods.

• Handled guest complaints and concerns with professionalism, resolving issues swiftly and maintaining customer satisfaction.

• Assisted in maintaining cleanliness and organization in the front-of-house area, ensuring a welcoming environment for all guests.

• Utilized creative arts to help individuals express emotions and resolve personal challenges, demonstrating a high level of empathy and active listening skills.

• Facilitated therapeutic sessions, building rapport with clients and providing support in a compassionate, patient, and non-judgmental manner, skills transferable to customer service.

• Identified client needs and developed personalized plans, addressing their concerns in a manner that fostered trust and a positive relationship.

• Provided ongoing emotional support, using conflict resolution and de-escalation techniques, which are directly applicable in managing customer concerns or complaints.

• Collaborated with a multidisciplinary team to improve client outcomes, similar to working with other departments to provide seamless service to customers.

• Delivered exceptional customer service to up to 20 tables per shift, ensuring a positive dining experience for all guests.

• Took orders, served food and beverages, and answered menu-related questions, maintaining a high level of accuracy and attention to detail.

• Effectively resolved guest complaints and concerns, offering prompt solutions to ensure customer satisfaction and return visits.

• Collaborated with kitchen staff and bartenders to ensure timely food and beverage delivery, maintaining efficient service during peak hours.

• Promoted daily specials and upsold menu items, contributing to a 15% increase in average check size.

• Processed payments accurately, including handling cash, credit, and gift card transactions.