Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jovander SHERRELL ROBERTS

Kenner,LA

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Frame Shop Manager

Hobby Lobby
Jefferson, LA
05.2015 - Current
  • Organized and managed the day-to-day operations of a frame shop.
  • Maintained inventory of frames, mats, glass, and other framing materials.
  • Created custom designs for customers using specialized software.
  • Provided customers with design options based on their needs and preferences.
  • Trained new employees in proper use of tools and equipment related to picture framing services.
  • Resolved customer service issues in a timely manner while ensuring satisfaction levels remained high.
  • Ordered supplies as needed to keep inventory stocked at all times.
  • Scheduled employee shifts to ensure adequate coverage during peak hours.

Consulting Manager

Best Buy
Metairie, LA
09.2013 - 09.2014
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
  • Gathered data from appropriate sources to assist in determining customer needs and requirements.

Department Manager

Walmart
New Orleans, LA
02.2002 - 09.2013
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Handled shift overstock, restocking and inventory control.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Recruited and trained new employees to meet job requirements.

Education

Certificate of Completion - Phlebotomy

Costal Medical Training Institute
Gulfport, MS
08-2024

GED -

General Education Development Diploma
Virginia Beach, VA
06-2023

Skills

  • Employee Development
  • Performance Improvement
  • Customer Service Management
  • Task Prioritization
  • Team Leadership
  • Team building
  • Written Communication
  • Active Listening
  • Venipuncture
  • Data Entry
  • Patient support
  • HIPAA Compliance
  • Communication abilities
  • Sanitation and sterilization
  • Blood collection

Certification

American Allied Heath Certified Phlebotomy Technician

Timeline

Frame Shop Manager

Hobby Lobby
05.2015 - Current

Consulting Manager

Best Buy
09.2013 - 09.2014

Department Manager

Walmart
02.2002 - 09.2013

Certificate of Completion - Phlebotomy

Costal Medical Training Institute

GED -

General Education Development Diploma

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Jovander SHERRELL ROBERTS