Jovaney Santiago
East Hartford
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, skilled in incident reporting and conflict resolution. Adept at fostering a safe environment while delivering exceptional customer service. Detail-oriented and proactive, I excel in monitoring premises and training new staff to uphold high security standards.
Knowledgeable with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
3
3
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Delivery Assistant
DoorDash
05.2023 - 10.2024
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
- Cultivated positive relationships with clients by representing the company professionally during each interaction throughout the delivery process.
Rideshare Driver
Uber Eats
05.2023 - 10.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Lawn Mower
Jennell Delgado
06.2023 - 08.2023
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Removed grass clippings and leaves from property using blower.
- Removed rocks and other items from lawn for mower safety and clean appearance.
- Greeted property owners and other individuals on property to maintain friendliness.
- Developed and maintained effective working relationships with clients to secure repeat jobs.
General Labor Assistant
Gighound
02.2022 - 01.2023
- Safeguarded completed projects from damage during the final stages of construction through careful installation of necessary protective measures.
- Optimized resource usage by properly sorting and disposing of waste materials according to regulations.
- Demonstrated versatility in performing diverse tasks such as painting, carpentry, plumbing, and electrical work when required for successful project completion.
- Expedited project completion by efficiently assembling scaffolding systems for construction teams'' access to elevated work areas.
- Enhanced team productivity by maintaining a clean, organized work area.
Janitorial Assistant
Laz Maintenance
04.2022 - 11.2022
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Improved overall appearance of the facility with thorough dusting and polishing procedures.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
Education
GED -
Adult Education
Middletown, CT01-2008
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Access control
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Lawn Mower
Jennell Delgado
06.2023 - 08.2023
Delivery Assistant
DoorDash
05.2023 - 10.2024
Rideshare Driver
Uber Eats
05.2023 - 10.2024
Janitorial Assistant
Laz Maintenance
04.2022 - 11.2022
General Labor Assistant
Gighound
02.2022 - 01.2023
GED -
Adult Education
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Jessica Garcia MartinezJessica Garcia Martinez
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
DANIEL PEREZDANIEL PEREZ
Security Officer at SSC IncSecurity Officer at SSC Inc