Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Jovani Reyes

Bronx,USA

Summary

Dynamic and reliable professional with a strong background in customer service at McDonald's Restaurant. Proven ability to enhance team productivity and improve customer satisfaction through effective communication and multitasking. Skilled in cash handling and beverage preparation, consistently delivering a positive experience for customers while maintaining a clean and organized workspace.

Overview

3
3
years of professional experience

Work History

Crew Team Member

McDonald's Restaurant
06.2023 - 05.2025
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Supported various sections, enhancing overall team productivity.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.

Supermarket Cashier

Fine Fare Supermarket
12.2021 - 02.2023
  • Collaborated with team to instruct new employees on cashier procedures, boosting efficiency.
  • Executed transaction procedures to achieve balanced cash drawers after each shift.
  • Boosted revenue through personalized product recommendations.
  • Sustained cleanliness, organization, and stock levels in checkout area.
  • Reduced wait times for customers through swift transaction processing and multitasking abilities.
  • Approached challenging scenarios with composure.
  • Contributed to positive work environment through effective communication skills and collaborative teamwork approach.
  • Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.

Education

High School Diploma -

Morris Academy For Collaborative Study
The Bronx, NY
06.2023

Skills

  • Multitasking and organization
  • Customer service
  • Attention to detail
  • Basic math
  • Cash handling
  • Customer engagement
  • Teamwork and collaboration
  • Beverage preparation
  • Menu memorization
  • Positive attitude
  • Reliability and punctuality
  • Clear communication
  • Heavy lifting
  • Crew leadership

Additional Information

I also speak two fluent languages which happens to be the most commonly known, English and Spanish which help me communicate with a variety of people and build relationships

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Crew Team Member

McDonald's Restaurant
06.2023 - 05.2025

Supermarket Cashier

Fine Fare Supermarket
12.2021 - 02.2023

High School Diploma -

Morris Academy For Collaborative Study

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Jovani Reyes