Jovanna Balderas
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gainsco Insurance
Dallas, TX
01.2022 - Current
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Handled customer complaints professionally while maintaining a positive attitude.
Impound Specialist
Tarrant County VSF
Fort Worth, TX
08.2019 - 02.2022
- Data enter information of day to day record keeping for county
- Release vehicles to owner once sufficient information is provided
- Notary License to certify documents
Customer Service Supervisor
Boost Mobile
Dallas, TX
02.2017 - 08.2020
- Accepted and processed payments and purchases for new equipment using POS system
- Offered each customer top-notch, personal service to boost sale and customer satisfaction
- Evaluated employee job performance and motivated staff to improve productivity
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage
Education
High School Diploma -
Crossroad Academy
DeSoto, TX05.2019
Skills
- Fluent in Spanish
- Data entry
- Multitasking and prioritization
- Organization and efficiency
- Multi-line telephone skills
- Build customer trust and loyalty
- Issue complain resolution
- Microsoft Office expertise
Timeline
Customer Service Representative
Gainsco Insurance
01.2022 - Current
Impound Specialist
Tarrant County VSF
08.2019 - 02.2022
Customer Service Supervisor
Boost Mobile
02.2017 - 08.2020
High School Diploma -
Crossroad Academy