Jovanna Garcia
Franklin Park,IL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Bath and Body Works
Schaumburg, IL
2024.09 - Current
- Maintaining a visually appealing store environment by replenishing stock and helping with floorset execution
- Engaging with customers to understand their needs
- Offering outstanding customer service
- Having product knowledge
- Actively engaging customers to promote current sales and promotions
Hostess/Cashier/Covering for manager
Elly's Pancake House
Elk Grove Village, IL
2021.12 - Current
- Greeted guests warmly and ensured a positive first impression
- Built positive relationships with other front-of-house and kitchen staff
- Stayed attentive to server availability and table turnover to quickly seat guests
- Assisted in training new staff on hostess duties and procedures
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Handled guest inquiries and complaints with professionalism and care
Brand representative to brand rep lead to keyholder
Abercrombie Kids
Rosemont, IL
2021.05 - 2023.12
- Provided exceptional customer service to families seeking children's clothing
- Maintained a visually appealing sales floor by organizing merchandise and implementing visual merchandising strategies
- Assisted customers in selecting appropriate clothing items based on their needs and style
- Actively participated in sales promotions and events to increase customer engagement
Apex Logistics
Franklin Park, IL
2021.06 - 2021.12
- Receive palettes and mark the last six digits with sharpie
- Scan in the palettes (take of picture of each corner and mark the weight)
- Mark the location they should be taken to
- Load trucks make sure the right plates was going in the truck
- Build palettes and wrap them
- Carry boxes
- Broom the warehouse
Education
Bachelor of Arts - Business Management
Northeastern Illinois University
Chicago, IL2027-12
Skills
- Bilingual ability in English and Spanish
- Customer/retail service
- Communication skills
- Time management skills
- Merchandising knowledge
- Problem solving skills
- Working in fast paced environment
Timeline
Retail Sales Associate
Bath and Body Works
2024.09 - Current
Hostess/Cashier/Covering for manager
Elly's Pancake House
2021.12 - Current
Apex Logistics
2021.06 - 2021.12
Brand representative to brand rep lead to keyholder
Abercrombie Kids
2021.05 - 2023.12
Bachelor of Arts - Business Management
Northeastern Illinois University