Jovanna Huerta Perez Fraga
Jersey City,NJ
Summary
Committed and hardworker with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
Au Pair
Cultural Care Au Pair, USA - Au Pair
08.2021 - 08.2023
- Communicated positively with children and guardians.
- Assisted with meal preparation, light housekeeping and kids laundry.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Provided safe transportation to and from school and extracurricular activities.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Encouraged children to be understanding and patient with others.
- Promoted foreign language development.
- Transported children to and from activities using family vehicle.
Logistics Assistant
Artyca Publicity
04.2017 - 01.2021
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Generated, distributed and filed copies of all billing paperwork.
- Oversaw daily inventory counts to maintain data accuracy.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Received and processed customer payments.
- Kept deliveries in line with import and export laws to minimize delays.
- Generated documentation and information required for customer shipments.
- Registered vendors and customers on database to maintain updated roster.
Cashier and Costumer Services
Iscata
02.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Inventory check.
Child Care Worker
Iscata
02.2019 - 10.2019
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Prepared and served nutritious and healthy meals and snacks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Worked with children to develop good cognitive, physical and language skills.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
Intern
DIF Public Government Organism
01.2018 - 10.2019
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collected, arranged, and input information into database system.
Administration Assistant
Finixima, Industrial Food Service
12.2017 - 08.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Private English Tutor
Home Tutoring
04.2018 - 06.2018
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Developed student confidence through positive reinforcement strategies.
- Improved student written and verbal English skills through personalized learning programs.
- Mentored student in proper punctuation, spelling and sentence structure use.
- Tutored student to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Signposted online tools and resources for additional instruction and practice.
Education
Certificate - Critical Thinking & Creative Problem Solving
Hudson County Community College
Jersey City, NJ08.2023
Certificate - Online Business Entrepreneurship
Hudson County Community College
Jersey City, NJ05.2022
BBA - International Relations And Foreign Trade
UNIMEX
Veracruz, Mexico12.2019
Certificate - English Education
Global Interactive Center
Veracruz, Mexico10.2018
Skills
- Cultural Immersion
- Safety Awareness
- Problem-solving abilities
- Social skills development
- Stress management
- Behavior management
- Educational support
- Language proficiency
- Patience and understanding
- Time management
- Conflict resolution
- Adaptability
Timeline
Au Pair
Cultural Care Au Pair, USA - Au Pair
08.2021 - 08.2023
Cashier and Costumer Services
Iscata
02.2019 - 10.2019
Child Care Worker
Iscata
02.2019 - 10.2019
Private English Tutor
Home Tutoring
04.2018 - 06.2018
Intern
DIF Public Government Organism
01.2018 - 10.2019
Administration Assistant
Finixima, Industrial Food Service
12.2017 - 08.2019
Logistics Assistant
Artyca Publicity
04.2017 - 01.2021
Certificate - Critical Thinking & Creative Problem Solving
Hudson County Community College
Certificate - Online Business Entrepreneurship
Hudson County Community College
BBA - International Relations And Foreign Trade
UNIMEX
Certificate - English Education
Global Interactive Center
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