Jovanna Lopez
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
ManhattanLife
Houston, TX
08.2023 - 10.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Determined appropriate databases for completed documents and transferred files electronically.
- Maintained confidentiality of sensitive information.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Entered information and updated client records following telephone interactions.
- Followed up with open calls to offer further assistance and close out issues.
Shipping and Receiving Clerk
Mcip industrial enterprises corp
Houston, TX
07.2020 - 05.2023
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries via phone, email, and chat.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Lead Sales Associate
Xfinity
Houston, TX
05.2019 - 06.2020
- Supervised a team of sales associates on daily tasks and operations.
- Generated leads through cold calling prospective clients.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
Langham Creek High School
Houston, TX05-2021
Skills
- Administrative support specialist
- Data entry
- Performance improvement
- Strong problem solver
- Customer relationship management
- Attention to detail
- Data management
- Fast typing speed
- Computer skills
- Customer relations
- CRM software proficiency
- Active listening
Timeline
Data Entry Clerk
ManhattanLife
08.2023 - 10.2024
Shipping and Receiving Clerk
Mcip industrial enterprises corp
07.2020 - 05.2023
Lead Sales Associate
Xfinity
05.2019 - 06.2020
High School Diploma -
Langham Creek High School