Jovanna Manzano-Mejia
Madera,CA
Summary
Customer-focused professional with expertise in relationship management and cash handling. Demonstrated success in resolving complaints and educating clients on banking products, leading to increased loyalty and satisfaction. Proven ability to build trust and effectively address customer needs.
Overview
6
6
years of professional experience
Work History
Front Desk
Planet Fitness
Madera, California
08.2025 - Current
Associate Banker
Chase Bank
Madera, California
08.2025 - 04.2026
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Monitored customer accounts, identifying suspicious activities and potential fraud.
- Built strong relationships with customers, enhancing loyalty and trust.
- Resolved customer complaints promptly, ensuring adherence to bank policies and enhancing customer satisfaction.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
Assistant Manager
Planet Fitness
Madera, California
05.2023 - 08.2025
- Scheduled staff to ensure optimal performance during peak times.
- Assisted in training and onboarding new team members.
- Monitored employee attendance and timekeeping to ensure accurate payroll processing.
- Tracked inventory and ordered necessary supplies and merchandise to maintain stock levels.
- Run reports for opening or closing procedures to ensure we meet our metric goals
Barista
Starbucks
Madera, California
12.2023 - 06.2024
- Greeted and engaged customers to take beverage orders, providing tailored recommendations to enhance customer experience.
- Resolved customer concerns effectively, reinforcing brand loyalty and ensuring satisfaction.
- Applied upselling techniques to promote bakery items and specialty drinks, contributing to increased average order value.
- Handled cash transactions accurately at the point of sale system.
- Maintained cleanliness and organization of the beverage preparation area.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Shift Leader
Planet Fitness
Madera, California
12.2021 - 05.2023
- Oversaw store opening and closing tasks to ensure a secure environment for employees and customers.
- Delegated tasks to staff, monitoring progress to ensure timely completion throughout the shift.
- Created opening and closing reports to maintain accurate records of daily transactions and operations.
- Trained new employees to improve job understanding and ensure adherence to safety protocols.
Front Desk
Planet Fitness
Madera, California
07.2020 - 12.2021
- Delivered exceptional customer service to clients, enhancing their overall experience.
- Managed incoming calls, directing them to appropriate staff or taking detailed messages to ensure effective communication.
- Increased membership sales through effective communication of rates and advantages.
- Executed cleaning tasks and conducted hourly walk-throughs to maintain a clean and welcoming gym environment.
Education
High School Diploma -
Madera South High School
Madera, CA06-2019
Skills
- Customer relationship management
- Cash handling
- Financial transactions
- Inventory management
- Staff scheduling
- Employee training
- Bilingual (English and Spanish)
- First aid and CPR
- Leadership
- Dependability
- Front desk operations
Timeline
Front Desk
Planet Fitness
08.2025 - Current
Associate Banker
Chase Bank
08.2025 - 04.2026
Barista
Starbucks
12.2023 - 06.2024
Assistant Manager
Planet Fitness
05.2023 - 08.2025
Shift Leader
Planet Fitness
12.2021 - 05.2023
Front Desk
Planet Fitness
07.2020 - 12.2021
High School Diploma -
Madera South High School