Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Receptionist
Jovanna Lopez

Jovanna Lopez

La Habra,CA

Summary

Highly motivated, hard-working, and reliable.


Detail-orientated and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, customer satisfaction, and personal work ethic goals. Dedicated job seeker with strong relationship-builder skills and techniques that are diligent and attentive to individual needs. Quick learner and always eager to improve and work.




Overview

6
6
years of professional experience

Work History

Retail Sales Associate

AutoZone
03.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases (installed car batteries, light bulbs, deliver car parts to commerical accounts and mechanics).
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained clean sales floor, stocked merchandise, straightened and faced merchandise.

Behavior Technician

Developmental Pathways Inc.
Whittier, California
06.2023 - 06.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of the process over time. Collected data and analysis, contributing to the ongoing evaluation of client progress.
  • Enhanced client progress by implementing individualized behavior intervention plans as well as adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for staff, family members, and clients alike during high-stress situations.

Retail Sales Associate

Ulta
03.2021 - 11.2021
  • Greeted and helped customers with product questions, selections, and purchases (color matched, make-up preferences).
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Fast Food Worker

Chick-Fil-A Restaurant
08.2019 - 01.2021
  • Customer service.
  • Greeted customers promptly and took orders to keep flow of traffic moving and accurately operated cash register to process customer payments.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.

Volunteer

Saint Angela Merici Catholic Church
06.2018 - 08.2019
  • Held Catechism classes for children through the ages of 7-14.
  • Created educational and fun activities for children.
  • Used strong interpersonal communication skills to convey information to parents and their children.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Education

Bachelor of Arts - Psychology

California State University - Fullerton
Fullerton, CA
12.2023

Associate of Arts - Psychology

Mt San Antonio College
Walnut, CA
08.2021

High School Diploma -

Sonora High School
La Habra, CA
08.2019

Skills

  • Customer Service and Assistance
  • Communication Skills
  • Interpersonal Skills
  • Sales Expertise / Salesmanship
  • Bilingual
  • Team-member
  • Problem-Solver & Critical Thinker
  • Quick Learner
  • Determined & Goal Orientated
  • Optimistic and Passionate

Languages

Spanish
Native or Bilingual

Certification

  • Certified Behavior Technician, Developmental Pathways Inc - 2023-2024
  • CPR Certified - 2023-2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Behavior Technician

Developmental Pathways Inc.
06.2023 - 06.2024

Retail Sales Associate

AutoZone
03.2022 - Current

Retail Sales Associate

Ulta
03.2021 - 11.2021

Fast Food Worker

Chick-Fil-A Restaurant
08.2019 - 01.2021

Volunteer

Saint Angela Merici Catholic Church
06.2018 - 08.2019

Bachelor of Arts - Psychology

California State University - Fullerton

Associate of Arts - Psychology

Mt San Antonio College

High School Diploma -

Sonora High School

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Jovanna Lopez