Summary
Overview
Work History
Education
Skills
Timeline
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Jovanni Fonseca

Atlanta,GA

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Attentive retail professional brings 7 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

4
4
years of professional experience
1
1
year of post-secondary education

Work History

Key Holder

Studs Inc.
Miami, FL
12.2021 - Current
  • Oversaw store operations, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing POS systems and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Processed debit and credit card payments with 85% accuracy rate

Esthetician

Cuttin Loose Salon
Homestead, FL
01.2021 - 01.2022
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Educated patients on treatment options.
  • Performed consultations for patients before scheduling treatments.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Administered treatments to more than 25 clients per week

Server

Key Biscayne Yacht Club
Key Biscayne, FL
05.2019 - 03.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked over 50 daily IDs to verify ages and uphold Florida liquor laws

Head of Makeup Department

Elena Velez
Milwaukee, WI
10.2019 - 10.2019
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Performed full makeup applications to 30 models in 2 hours with help of team

Server

Miller's Ale House
Ft. Lauderdale, FL
10.2018 - 05.2019
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Accredited Professional Makeup Artist - Makeup Artistry

COSMIX School of Makeup Artistry
Fort Lauderdale, FL
08.2018 - 03.2019

Licensed Esthetician -

Tri-State Cosmetology Institute
El Paso, TX
01.2017 - 09.2017

Skills

    Inventory monitoring

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Timeline

Key Holder

Studs Inc.
12.2021 - Current

Esthetician

Cuttin Loose Salon
01.2021 - 01.2022

Head of Makeup Department

Elena Velez
10.2019 - 10.2019

Server

Key Biscayne Yacht Club
05.2019 - 03.2021

Server

Miller's Ale House
10.2018 - 05.2019

Accredited Professional Makeup Artist - Makeup Artistry

COSMIX School of Makeup Artistry
08.2018 - 03.2019

Licensed Esthetician -

Tri-State Cosmetology Institute
01.2017 - 09.2017

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Jovanni Fonseca