JOVANNI MAGDALENO
Norwalk,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Hotel Front Desk Supervisor
Best Western Plus Pavilions
03.2018 - Current
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Truck Unloader
Walmart
11.2021 - 01.2022
- Loaded packages onto pallets and into staging areas as directed.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Sorted and properly arranged items.
Route Sales Representative
Frito Lay
02.2018 - 03.2018
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Developed strong customer base through efficient and reliable service.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Maintained up-to-date knowledge of products and services to address customer inquiries
Hotel Front Desk Receptionist
Best Western Plus Park Place Inn And Mini-Suites
02.2016 - 02.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Flow Team Member
Target
04.2015 - 03.2016
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06.2014
Skills
- Bilingual
- Critical Thinking
- Greeting Guests
- Customer Accounts Management
- Customer Inquiries
- Property Information
- Guest Accommodations
- Service Quality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Truck Unloader
Walmart
11.2021 - 01.2022
Hotel Front Desk Supervisor
Best Western Plus Pavilions
03.2018 - Current
Route Sales Representative
Frito Lay
02.2018 - 03.2018
Hotel Front Desk Receptionist
Best Western Plus Park Place Inn And Mini-Suites
02.2016 - 02.2018
Flow Team Member
Target
04.2015 - 03.2016
High School Diploma -
Norwalk High School