Jovanni Ortiz
Harrisburg,PA
Summary
Accomplished Lead at VGM Fulfillment, adept in strategic planning and staff motivation, significantly enhancing team performance and customer satisfaction. Expert in utilizing cutting-edge software for process efficiency, with a strong foundation in OSHA workplace safety. Skilled in conflict resolution and professional communication, I drive results and foster high-performing teams through effective training and mentoring.
Overview
5
5
years of professional experience
Work History
Lead
VGM Fulfillment
07.2022 - 06.2024
- Maintained accurate documentation of backup policies and procedures, facilitating easy reference for team members.
- Collaborated with IT teams to develop comprehensive backup and recovery plans, ensuring seamless business continuity.
- Streamlined backup processes for faster results, utilizing cutting-edge software tools.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Embassador
Amazon
07.2019 - 10.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
Education
Deploma -
Steelton Highspire High School
Steelton PaSkills
- Strategic Planning
- Staff Discipline
- Processes and procedures
- Teamwork and Collaboration
- Excellent Communication
- Relationship Building
- Professionalism
- Self Motivation
- Adaptability
- Reliability
- Task Prioritization
- Conflict Resolution
- Audit reporting
- Quality Assurance
- Goal-Oriented
- Training and mentoring
- Employee Motivation
- Forklift Operation
- Loading and unloading
- Shipping and receiving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead
VGM Fulfillment
07.2022 - 06.2024
Embassador
Amazon
07.2019 - 10.2022
Deploma -
Steelton Highspire High School