Jovanny Alvarez
Bothell,WA
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals through a proactive approach and a willingness to take on additional responsibilities. Committed to delivering exceptional results and contributing to the overall success of the organization.
Overview
5
5
years of professional experience
Work History
Retail Associate
Nike
02.2024 - Current
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Sales Associate
New Balance Factory Store
04.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Service Manager
Chipotle
09.2020 - 12.2020
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Crew Member
Chipotle
08.2019 - 09.2020
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
Education
No Degree - Accounting
University of Washington-Bothell
Bothell, WA06-2026
Associate of Science - Business Administration
Everett Community College
12.2023
Skills
- Attention to Detail
- Computer Literacy
- Strong Work Ethic
- Spanish Speaking
- Cash Handling Accuracy
Timeline
Retail Associate
Nike
02.2024 - Current
Sales Associate
New Balance Factory Store
04.2022 - 12.2022
Service Manager
Chipotle
09.2020 - 12.2020
Crew Member
Chipotle
08.2019 - 09.2020
Associate of Science - Business Administration
Everett Community College
No Degree - Accounting
University of Washington-Bothell