Karyna Zandoval
Edinburg,United States
Summary
Dedicated customer service professional with experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Retail Associate
T.J. Maxx
11.2019 - 03.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked merchandise, clearly labeling items and arranging according to size.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked with loss prevention in monitoring shopper behavior.
- Worked to meet or exceed special targets for credit card applications and special donations.
Hostess
Walk-On's Bistreaux & Bar
03.2019 - 08.2020
- Assigned guests to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered guest questions and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Assisted managers with quickly resolving service and food related issues.
- Used cash registers and credit card machines to cash out to-go orders.
Call Center Representative
Property Tax Assistance
10.2022 - Current
Education
Bachelor of Arts - Sociology
The University of Texas Rio Grande Valley
Edinburg, TX07.2022
High School Diploma -
Johnny G Economedes High School
Edinburg, TX06.2017
Skills
- Adaptable and Flexible
- Attention to Detail
- Customer Service
- Honest and Ethical
- Team Cooperation
- Verbal and Written Communication
- Time Management
- Cash Handling
Languages
English
Spanish
Timeline
Call Center Representative
Property Tax Assistance
10.2022 - Current
Retail Associate
T.J. Maxx
11.2019 - 03.2022
Hostess
Walk-On's Bistreaux & Bar
03.2019 - 08.2020
Bachelor of Arts - Sociology
The University of Texas Rio Grande Valley
High School Diploma -
Johnny G Economedes High School