Jovanny Ramos
Buffalo,NY
Summary
Highly effective at risk and operational management. Identifies safety threats and finds workable solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Security Supervisor
Buffalo Place
09.2022 - Current
- Enhanced overall security by implementing effective shift schedules and personnel assignments.
- Maintained a safe environment for employees and visitors through diligent patrolling and monitoring of premises.
- Strengthened relationships with key stakeholders by maintaining open and transparent communication channels.
- Conducted regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
Package Delivery Driver
FedEx
02.2020 - 09.2022
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Mail Carrier
USPS
08.2017 - 09.2020
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Customer Support Supervisor
Rent A Center Warehouse & Retail Store
06.2015 - 08.2016
- Updated internal resources regularly to keep information current for both agents and customers alike, ensuring continued relevance in an ever-changing industry landscape.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Developed strong relationships with key customers, leading to improved retention rates and loyalty.
- Facilitated regular meetings with other supervisors to share best practices and discuss ongoing challenges faced by the customer support department.
Education
Associate of Arts - Restaurant And Culinary Management
Professional Culinary Academy
Buffalo, NY United States09.2015
High School Diploma -
Riverside High School
Buffalo, NY United States09.2013
Skills
- Security screening
- Written Communication
- Access systems and patrol
- Organizational Skills
- Problem Identification
Languages
Spanish
Professional Working
Timeline
Security Supervisor
Buffalo Place
09.2022 - Current
Package Delivery Driver
FedEx
02.2020 - 09.2022
Mail Carrier
USPS
08.2017 - 09.2020
Customer Support Supervisor
Rent A Center Warehouse & Retail Store
06.2015 - 08.2016
Associate of Arts - Restaurant And Culinary Management
Professional Culinary Academy
High School Diploma -
Riverside High School