Jovanny Ramos De Jesus
Navarre,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Lowes Home Improvment
07.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Project Manager
Old Time Pottery Inc.
01.2006 - 01.2016
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Sales Associate
Publix
01.2004 - 01.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Write Operater
SeaWorld
01.2003 - 01.2004
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
Associate
MGM Disney Studios
01.2002 - 01.2003
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
Associate
Universal Studios
01.2001 - 01.2002
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
Cast Member
Disney World
01.2000 - 01.2001
- Inspected merchandise for quality and arranged proper display location on the floor.
- Implemented sales strategies to generate leads and maximize profit margins.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Associate of Science -
Valencia College
Orlando, FL05.2006
High School Diploma -
Mid Florida Tech
Orlando, FL05.2002
Skills
- Quality Standards
- Customer Service
- Employee Performance Evaluations
- Retail Store Management
- Maintaining Clean Work Areas
- Client Needs Assessment
- Operational Standards
- Company Safety Policies
- Workflow Schedules
- Store Layouts
- Sales Promotion
- Advertising Strategy
- Business Leadership
- Improve Performance
- Manage Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lowes Home Improvment
07.2016 - Current
Project Manager
Old Time Pottery Inc.
01.2006 - 01.2016
Sales Associate
Publix
01.2004 - 01.2005
Write Operater
SeaWorld
01.2003 - 01.2004
Associate
MGM Disney Studios
01.2002 - 01.2003
Associate
Universal Studios
01.2001 - 01.2002
Cast Member
Disney World
01.2000 - 01.2001
Associate of Science -
Valencia College
High School Diploma -
Mid Florida Tech
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