Jovany Lacarriere
Las vegas,NV
Summary
Experienced in providing excellent customer service and crafting high-quality beverages in fast-paced environments. Proficient in building strong relationships with customers to ensure a memorable experience. Passionate about delivering exceptional service and creating positive interactions. Thrives in dynamic settings that prioritize attention to detail and personalized care.
Overview
8
8
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Las Vegas, NV
01.2019 - Current
- Made and served over 200 café beverages per day with speed, quality and consistency.
- Cultivated ability to recall customers' names and address them by name.
- Advised customers on latte and tea purchases, detailing origin, flavor and pairing recommendations.
- Conducted successful cash audits at the end of each shift.
Humana Customer Service Representative
C3 Customer Contact Channels
Las Vegas, NV
08.2019 - 10.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers with medical inquiries including prescription coverage.
- Investigated and resolved accounting, service and delivery concerns.
- Coached new hires and evaluated performances by listening to calls to ensure customer service was up to 100% satisfactory.
Ground Crew
Sky Jump
Las Vegas, NV
08.2017 - 02.2018
- Accurately scheduled appointments and kept organized records of all customer jumps throughout the day.
- Ensured guest's safety by strapping and securing the harness.
- Promoted and advertised Sky Jump to guests visiting the Stratosphere Casino.
Education
High School Diploma - undefined
Desert Pine High School
Las Vegas, NV2017
Skills
- Fluent in Spanish
- Can type 42 WPM
- Experienced in Microsoft Excel
- Received Food Handler's Card
- Management Experience
- Menu memorization
- Cash handling
- Hospitality and customer service
References
- Adrianna Montoya (480) 253-2474
- Yaneisi Lopez (702)742-4243
- Jasmine Cabrea (623) 332-4895
Timeline
Humana Customer Service Representative
C3 Customer Contact Channels
08.2019 - 10.2024
Barista Shift Supervisor
Starbucks
01.2019 - Current
Ground Crew
Sky Jump
08.2017 - 02.2018
High School Diploma - undefined
Desert Pine High School