Kayla Hernandez
Turlock,CA
Summary
I enjoy being personably professional & engaging with customers. I consistently lead with exemplary customer service. As well as keeping calm and composed in busy work settings. Seeking opportunities to expand my skillset while facilitating company growth through a positive attitude and efficient communication.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Turlock, CA
08.2021 - Current
- Prepared handmade drinks and memorize on and off-menu customizations
- Cash Management daily to ensure accurate change and tills.
- Team Leadership and communication
- Efficiently de escalate internal feuds and customer complaints
- Daily floor planing making adjustments to inventory counts and play builders to maximize workflow.
Filer
Big O Tires
Sonora, CA
06.2020 - 04.2021
- Entered, organized and secured digital data for cases and billing records.
- Organized and filed loose-leaf paperwork and documentation.
- Updated library system records to include new holding and destroyed outdated and protected information in digital and physical formats.
- Scanned and filed forms, reports, correspondence and receipts.
- Entered information into computer databases with zero errors over half a year.
- Efficiently communicated with staff and customer to consult over and confirm purchases and returns.
Education
High School Diploma -
Turlock High School
Turlock, CA05.2021
Skills
- Inventory management
- Conflict resolution
- FLUENT IN SPANISH
- Sales strategies
- Operational efficiency
- Team collaboration and leadership
References
Enrique Esparza, Store Manager
Big O Tires
(209)600-9045
elesparza6772@outlook.com
Dan Ismael
STARBUCKS COFFEE COMPANY
(209)416-7360
Timeline
Barista Shift Supervisor
Starbucks
08.2021 - Current
Filer
Big O Tires
06.2020 - 04.2021
High School Diploma -
Turlock High School