Jovany Natividad
Grove City,OH
Summary
Driven and personable professional with over a decade of hands-on experience in customer service, sales, and team leadership. A proven performer with a track record of exceeding goals, leading high-performing teams, and building lasting client relationships. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Life Insurance Agent
Eterna
Miami, FL
01.2025 - Current
- Consult with clients all around the U.S to assess needs and recommend tailored life insurance solutions
- Build trust through transparent communication and consistent follow-up
- Operate independently, consistently meeting and exceeding personal sales targets
- Analyzed client needs to provide tailored life insurance policies that align with their financial goals.
- Remote | Contracted with Multiple Carriers
General Manager
Scramblers
Columbus, OH
01.2021 - 01.2025
- Oversaw daily operations of a high-volume restaurant, leading a team of 20+ employees
- Recruited, trained, and mentored staff, fostering a culture of accountability and service excellence
- Streamlined scheduling, inventory, and customer service processes to boost efficiency
- Increased monthly revenue through strategic upselling and improved team performance
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Dishwasher/Lead Cook & Lead Server
Scramblers
Columbus, OH
01.2013 - 2021
- Mastered all front- and back-of-house operations, including customer service, food prep, and team coordination
- Collaborated with team members to streamline workflow and improve kitchen efficiency.
- Trained new staff in menu knowledge and service standards to enhance performance.
- Supervised team of servers to ensure exceptional guest service and satisfaction.
- Supervised kitchen staff to ensure efficient meal preparation and service.
Kitchen Cook
Texas Roadhouse
Columbus, OH
01.2018 - 01.2019
- Delivered high-quality meals in a fast-paced kitchen environment
- Maintained strict food safety and cleanliness standards
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment
Education
High School Diploma -
GED.com
01.2019
Skills
- Licensed Life Insurance Agent (Multi-State)
- Sales & Client Conversion Trusted Advisor & Skilled Closer
- Leadership & Team Development Managed 20 Employees
- Remote Work Pro Self-Motivated, Goal-Oriented, Tech-Savvy
- Customer Experience Champion 10 Years of Frontline Service
- Bilingual Fluent in English & Spanish
Certification
- Licensed Life Insurance Agent – State of Ohio (Multi-State Licensed)
- Contracted with: Mutual of Omaha, F&G, Aetna, Americo, and others
- Actively pursuing Health & Accident Insurance Licenses
Timeline
Independent Life Insurance Agent
Eterna
01.2025 - Current
General Manager
Scramblers
01.2021 - 01.2025
Kitchen Cook
Texas Roadhouse
01.2018 - 01.2019
Dishwasher/Lead Cook & Lead Server
Scramblers
01.2013 - 2021
High School Diploma -
GED.com