Jovaune Henry
Atlanta,GA
Summary
Seasoned results-driven professional with extensive experience in claims processing, operations management, and customer service. Skilled in intake processing, document management, and cross-functional communication.
Overview
16
16
years of professional experience
Work History
Operations Manager
One LuvTranZit LLC
Lawrenceville, Georgia
11.2023 - Current
- Coordinate and dispatch drivers to ensure timely and efficient delivery of goods
- Manage load assignments and oversee fleet maintenance to maintain smooth operations
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Monitor compliance with industry safety regulations and company policies
- Handle invoicing, account management, and client relations to maintain a high level of service
- Develop operational strategies to improve efficiency and reduce costs
Hospitality & Operations Manager
Golden Krust Caribbean Catering & Restaurant
, GA
11.2018 - Current
- Oversee daily restaurant operations, ensuring exceptional customer service and food quality
- Manage inventory, vendor relations, and supply chain logistics
- Train and supervise staff to maintain high operational standards and compliance with health and safety regulations
- Handle customer inquiries, complaints, and conflict resolution to enhance guest satisfaction
- Develop marketing initiatives to drive business growth and brand recognition
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Negotiated contracts with vendors and service providers, securing favorable terms.
Claims Service Representative
Access Insurance Company
Atlanta, Georgia
02.2016 - 01.2018
- Processed loss information and entered data into claims systems for accurate case tracking
- Reviewed and evaluated intake documents to determine claim eligibility
- Served as a liaison between claimants and adjusters, providing updates and ensuring efficient communication
- Investigated and resolved duplicate claims while verifying missing policy information
- Handled team lead escalation reviews and assisted in training new Claims Service Representatives
- Maintained and organized medical records, processed mail, and requested additional claim-related information
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Security Guard (Contract Position)
Black Spear Security
Marietta, GA
01.2016 - 06.2016
- Secured premises and monitored surveillance systems to ensure a safe environment
- Authorized and tracked the entrance and exit of personnel, visitors, and deliveries
- Documented daily activities, incidents, and security breaches through detailed reports
- Addressed problems quickly and reported clear information while working under minimal supervision.
Warehouse Associate
Chico’s
Winder, GA
11.2013 - 09.2014
- Processed and organized shipments to maintain inventory accuracy
- Assisted in warehouse reorganization to improve workflow efficiency
Warehouse Associate
Tencate Industrial Fabrics
Commerce, GA
01.2011 - 06.2013
- Handled materials and prepared goods for shipping and distribution
- Maintained warehouse cleanliness and safety compliance
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Shift Leader
Zaxby’s
Dacula, GA
05.2009 - 11.2011
- Managed daily shift operations, ensuring quality customer service and food preparation
- Trained and supervised employees to enhance team performance
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Certificate - HVAC
Gwinnett Technical College
01.2010
High School Diploma -
Dacula High School
01.2009
Skills
- Claims Processing & Intake Management
- Cross-functional collaboration
- Team Leadership & Training
- Customer Service & Conflict Resolution
- Data Entry & Documentation
- Operations & Workflow Optimization
- Logistics & Dispatch Coordination
- Medical Records & Compliance
- Communication & Client Relations
Timeline
Operations Manager
One LuvTranZit LLC
11.2023 - Current
Hospitality & Operations Manager
Golden Krust Caribbean Catering & Restaurant
11.2018 - Current
Claims Service Representative
Access Insurance Company
02.2016 - 01.2018
Security Guard (Contract Position)
Black Spear Security
01.2016 - 06.2016
Warehouse Associate
Chico’s
11.2013 - 09.2014
Warehouse Associate
Tencate Industrial Fabrics
01.2011 - 06.2013
Shift Leader
Zaxby’s
05.2009 - 11.2011
Certificate - HVAC
Gwinnett Technical College
High School Diploma -
Dacula High School