Jove Riccardi
Lake Worth
Summary
Dynamic professional with expertise in client relations and project management. Proven ability to manage high-volume schedules and enhance service quality while maintaining strong customer satisfaction.
Overview
12
12
years of professional experience
Work History
Professional Pet Groomer
Pet Spot Grooming Of Boynton Beach
Boynton Beach
10.2021 - Current
- Managed high-volume grooming schedule serving 5+ pets daily while maintaining service quality, client satisfaction, and efficiency.
- Built repeat clientele through strong relationships, contributing to booking demand.
- Resolved client concerns professionally to retain customers and drive referrals.
- Reviewed pet records and appointments, entering important data into CRM system.
Maintenance Supervisor
Quail Ridge
Boynton Beach
09.2019 - 03.2020
- Conducted inspections to identify maintenance needs and safety issues before escalation.
- Streamlined workflows by analyzing tasks to improve response time and productivity.
- Coordinated emergency repairs to minimize downtime and disruptions.
- Managed equipment, tools, and inventory to support planning and cost control.
Operations Manager
Riccardi Detailing
Greenacres City
01.2017 - 04.2019
- Managed lead generation, scheduling, service delivery, and customer retention, increasing daily service volume by 50-100%.
- Oversaw team performance and trained new staff to support business growth.
- Oversaw financial management including budgeting, accounting, and payroll activities.
- Measured and reviewed performance via KPIs and metrics. Adjusted strategies accordingly . Focused on customer satisfaction once business was built and steady.
Technical Support Representative
ACC
Platteville
02.2014 - 02.2015
- Guided users through product features and troubleshooting steps via phone and remote software.
- Diagnosed and resolved software and hardware issues for diverse products.
- Managed escalated customer service issues to ensure timely response and resolution.
- Documented technical support activities, including processes and updates, in the ticketing system for accurate record-keeping.
Education
Coding Bootcamp - Front End Development and Web Design
Devslopes
Wilmington, DESome College (No Degree) - Criminal Science
Palm Beach State College
Lake Worth, FLSkills
- MoeGo CRM
- Client Relations
- Appointment scheduling
- Quality Control
- Project Management
- Lead Generation
- Time Management
- Calendar Management
- Data Entry
- Problem Solving Under Pressure
- Communication
- Accounting
Languages
Italian
Native/ Bilingual
Timeline
Professional Pet Groomer
Pet Spot Grooming Of Boynton Beach
10.2021 - Current
Maintenance Supervisor
Quail Ridge
09.2019 - 03.2020
Operations Manager
Riccardi Detailing
01.2017 - 04.2019
Technical Support Representative
ACC
02.2014 - 02.2015
Coding Bootcamp - Front End Development and Web Design
Devslopes
Some College (No Degree) - Criminal Science
Palm Beach State College