Jovelyn D. Gann
Eagle,ID
Summary
Results-driven customer service professional with expertise in digital banking systems and effective problem resolution. Demonstrates a solid background in managing financial transactions and enhancing customer experiences across multiple industries, ensuring operational excellence and satisfaction.
Overview
11
11
years of professional experience
Work History
Virtual Bank Teller
Pioneer Federal Credit Union
Mountain Home, ID
01.2022 - 01.2023
- Processed financial transactions accurately and connected customers with appropriate financial services, facilitating their banking needs.
- Resolved debit and credit card issues while guiding customers through online banking, ensuring smooth transactions.
- Assisted members with account inquiries and transactions, enhancing their experience with digital banking tools.
Freight Coordinator
The Buckle Inc.
Clovis, NM
01.2021 - 01.2022
- Coordinated shipments, documentation, and delivery timelines to ensure timely and accurate deliveries.
- Maintained communication with vendors and carriers, facilitating seamless logistics operations.
- Verified shipment accuracy and resolved shipping issues, minimizing delays and ensuring customer satisfaction.
Associate Personal Banker
New Mexico Bank & Trust
Clovis, NM
01.2014 - 01.2016
- Cross-sold relevant banking products and services aligned with customer needs to enhance client satisfaction.
- Opened and maintained customer accounts, processed deposits and withdrawals to ensure accurate and efficient transactions.
- Assisted with loan applications and ACH transfers, enrolled customers in services to support their banking needs.
Certified Pharmacy Technician
Roden Smith Pharmacy
01.2017 - 01.2018
- Dispensed medications accurately for diverse patient needs.
- Processed prescriptions and insurance billing to ensure accurate medication delivery, maintained medication inventory to support pharmacy operations, and communicated with healthcare providers to facilitate patient care.
- Assisted pharmacists in preparing and labeling prescriptions effectively.
- Tracked medication inventory levels to ensure adequate stock availability. to ensure medication availability and compliance.
Jewelry Consultant
Zales The Diamond Store
01.2017 - 01.2018
- Assisted customers in selecting jewelry based on preferences and occasions.
- Educated clients on diamond quality, settings, and care techniques.
- Recommended products based on customer preferences, facilitated purchases, and addressed service concerns to enhance customer satisfaction.
- Maintained merchandise displays to highlight featured collections effectively.
Emergency Response Operator
American Medical Alert Corp.
01.2012 - 01.2013
- Monitored incoming calls and dispatched responses to emergency situations.
- Monitored emergency alerts, notified first responders of critical incidents, and guided customers through troubleshooting processes.
- Operated medical alert systems for clients requiring immediate assistance.
- Maintained accurate records of client interactions and service requests.
Sales Associate
GNC
01.2013 - 01.2013
- Guided customers in product selection, managed inventory levels, and processed transactions efficiently.
- Assisted customers in selecting health and wellness products.
- Processed transactions accurately using point-of-sale system.
- Maintained knowledge of current promotions and product offerings.
Education
High School Diploma -
Clovis High School
Clovis, NM05-2009
Skills
- Digital Banking Support
- Transaction Accuracy
- CRM systems
- Remote Customer Support
- Email & Chat Communication
- Office productivity tools
- Google productivity tools
- Operating Systems: Windows, Mac, iOS, Android
- Task management tools
- Time management
- Problem solving
- Conflict resolution
- Office applications
Personal Information
Title: Remote Customer Support | Virtual Banking | Administrative Support
Timeline
Virtual Bank Teller
Pioneer Federal Credit Union
01.2022 - 01.2023
Freight Coordinator
The Buckle Inc.
01.2021 - 01.2022
Certified Pharmacy Technician
Roden Smith Pharmacy
01.2017 - 01.2018
Jewelry Consultant
Zales The Diamond Store
01.2017 - 01.2018
Associate Personal Banker
New Mexico Bank & Trust
01.2014 - 01.2016
Sales Associate
GNC
01.2013 - 01.2013
Emergency Response Operator
American Medical Alert Corp.
01.2012 - 01.2013
High School Diploma -
Clovis High School