Angelica Gutierrez
Brownsville,TX
Summary
Driven professional with a track record of fostering positive relationships and achieving customer satisfaction. Excelled in customer needs assessment and transaction processing, enhancing client trust and financial integrity. Demonstrated patience and empathy, significantly improving customer experience. Skilled in both relationship development and efficient financial management.
Overview
6
6
years of professional experience
Work History
Virtual Bank Teller
Senture
07.2023 - 05.2024
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Substitute Teacher
BISD
08.2022 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Sales Associate
Aeropostale
01.2018 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
BBA - Marketing
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Skills
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Customer Needs Assessment
- Balance Transfers
Timeline
Virtual Bank Teller
Senture
07.2023 - 05.2024
Substitute Teacher
BISD
08.2022 - 05.2023
Sales Associate
Aeropostale
01.2018 - 03.2022
BBA - Marketing
The University of Texas Rio Grande Valley