Jovelyn Marcotte
Midlothian,VA
Summary
Dynamic Admission Representative with a proven track record at Shippers' Choice of Virginia Inc., excelling in student recruitment and relationship building. Leveraged excellent communication skills to boost enrollment and enhance outreach efforts, achieving personal recruitment targets. Proficient in CRM software, streamlining processes while fostering a positive experience for prospective students.
Overview
9
9
years of professional experience
Work History
Admission Representative
Shippers' Choice of Virginia Inc.
10.2024 - Current
- Conducted thorough evaluations of prospective students' applications and credentials.
- Facilitated informative campus tours for prospective students and families.
- Developed and maintained relationships with community colleges and educational organizations.
- Utilized CRM software to track admissions inquiries and streamline communications.
- Provided guidance on financial aid options, scholarships, and program selection.
- Organized and participated in outreach events to attract diverse student populations.
- Collaborated with marketing team to enhance recruitment strategies and promotional materials.
- Analyzed admissions data to identify trends and improve enrollment processes.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled [Number] appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Attracted and recruited students by communicating [Type] information via phone and email.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Supported students through admissions process by answering questions and assisting with forms.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
Customer Service Representative
Tandag Telephone and Electric Company
10.2019 - 06.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed service requests and account adjustments efficiently, ensuring customer satisfaction.
- Collaborated with team members to streamline customer service processes, enhancing workflow efficiency.
- Educated customers on available services and billing procedures, improving understanding and retention.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Conducted follow-up calls to ensure resolution of issues, boosting overall customer experience ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Sales Associate
Emcor Incorporated
04.2017 - 01.2018
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained knowledge of current promotions and sales to effectively communicate benefits to customers.
- Organized merchandise displays to optimize visual appeal and improve customer engagement.
- Collaborated with team members to achieve daily sales goals through effective communication and support.
- Conducted inventory checks regularly, identifying discrepancies and assisting in restocking efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Product Specialist
Robinson Appliances
09.2016 - 02.2017
- Assisted customers in selecting appliances based on needs and preferences.
- Provided product demonstrations to enhance customer understanding and engagement.
- Supported inventory management by tracking product availability and stock levels.
- Collaborated with sales team to develop promotional strategies for new product launches.
- Ensured compliance with safety standards during product handling and demonstrations.
- Assisted with demonstrations for [Product or Service] to showcase functionality.
- Resolved customer inquiries regarding appliance features, warranties, and maintenance.
Education
Bachelor of Science - Business Administration And Management
Surigao Del Sur State University
Brgy. Rosario, Tandag Surigao Del Sur, Philippines04-2016
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
- Sales background
- Networking
- Marketing
- Report generation
- Student recruitment
- Multitasking Abilities
- Excellent communication
- Active listening
Languages
English
Professional Working
Timeline
Admission Representative
Shippers' Choice of Virginia Inc.
10.2024 - Current
Customer Service Representative
Tandag Telephone and Electric Company
10.2019 - 06.2020
Sales Associate
Emcor Incorporated
04.2017 - 01.2018
Product Specialist
Robinson Appliances
09.2016 - 02.2017
Bachelor of Science - Business Administration And Management
Surigao Del Sur State University